Senior Manager, VI Operations

About Vcheck

Vcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations. We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. Our hybrid approach delivers the financial and reputational intelligence needed for confident decision-making. 

Founded in 2012 and based in New York City, Vcheck has experienced rapid growth, industry recognition, and five consecutive appearances on the Inc. 5000 list. 

About the role

We are looking for a driven, organized, and experienced individual to support the operations of our Vcheck Intelligence team.  The Senior Manager, VI Operations will be responsible for client engagement, intake of all projects, scheduling, data management, and vendor management. This role will also be responsible for supporting our VI team directly by overseeing metrics and improving and communicating process and procedure to ensure a high quality product work is delivered to our clients. 

What you'll be doing

Reporting and Data Management 

• Oversee VI’s data and ensure everything is properly entered and maintained in Jira, and Float 
• Establish insightful monthly reporting on productivity, capacity, product mix, vendor spend, and language needs 
• Review, understand, revise, improve and track KPIs for all teams conducting VI investigations with accuracy and quality 

Team and Project Management: 

• Participate in meetings and ongoing discussions on process changes that affect VI. e.g. Salesforce and Jira updates, shared resources, automation updates, etc.  
• Direct and support day-to-day operations management by working closely with investigations leadership to ensure capacity is properly managed and projects are tasked quickly, efficiently and properly  
• Implement new policies/procedures, SOPs as needed for scalability of the team 

Order Processing 

• Scope all new VI opportunities by identifying jurisdictions and ensuring we can ID the subjects, reaching out to contractors if a language outside our internal capacity, or rushing cases that need to be outsourced  
• Update due dates and move status to customer success completed 
• Coordinate with Sales and Customer Success on missing info, clarifications, additional jurisdictions, etc 

Case Assignment 

• Input projects into scheduler system, Float 
• Assign projects in Float and case management platform, Jira, based on the team's capacity, language skills, scope skills, PTO, etc.  
• Understand the capacity of the team and how much can they complete based on scope, subject profile, jurisdiction, etc., so you can assign work in a fair and efficient manner 

Vendor Responsibilities 

• Handle vendor communications and tasking for open-source projects (L1, premiers, and custom reports)  
• Understand vendor capacity, tasking specific vendors for language and capacity assistance, answering scope questions, uploading vendor cost, reason, due date, and reports to Jira and SharePoint, providing feedback, sending all documents they may need (including TLO, LN, NSCH, client provided info, updated templates, etc) and ensuring reports are delivered in a timely manner  
• Approve all Vendor invoices for VI and providing timelines to accounts payable  
• Ensure all Vendor invoices match Jira records 
• Other duties as assigned by management  

About you

Key requirements:

We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.

• Bachelor's degree in criminal justice, political science, international studies, business administration, or a related field; master's degree preferred. 
• 5+ years of experience in due diligence, risk management, or a related field, with a proven track record of leadership and success. 
• 1+ years of experience in managing and developing teams. 
• Extensive knowledge of due diligence best practices, regulations (including FCRA), and industry standards. 
• Strong understanding of public record investigation methodologies and resources (e.g., LexisNexis, Westlaw, TLO). 
• Proficient in Microsoft Excel/Power BI/Tableau for data manipulation, analysis, and visualization 
• Proficient in CRM platforms including Salesforce 
• Excellent analytical, problem-solving, and decision-making skills. 
• Strong planning, organizational and project management skills 
• Strong communication, presentation, and interpersonal skills. 
• Ability to work effectively in a fast-paced, dynamic environment.    
• Experience with confidential and sensitive information. 
• Experience in vendor management. 

Physical requirements:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. 
• Specific vision abilities required by this job include close vision requirements due to computer work.  

Why us?

You will be joining a cutting-edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer:

• Competitive compensation package, including equity
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• 401k plan with a 4% employer match 
• Flexible vacation policy, encouraging you to take the time you need
• Annual wellness allowance to support your health and well-being 
• Quarterly team events to keep us connected in a hybrid environment 
• Play a vital role in shaping our company's future 
• A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues 

Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.