Senior Product Manager, Client Experience

At January, we’re building the most advanced data intelligence platform in consumer finance—transforming how creditors activate, manage, and scale their collections strategies. Our approach empowers clients with better data, faster decisions, and smarter tools, moving beyond traditional collection tactics toward a modern, AI-powered infrastructure that prioritizes performance, transparency, and trust. Our mission is to help clients resolve more accounts, more efficiently, by giving them control and insight across the full lifecycle of delinquent debt.

As a Senior Product Manager for Client Integration & Activation, you will own the systems and experiences that bring clients onto our platform and help them drive performance from day one. You’ll lead the development of scalable data integrations, client tooling, and strategy engines that empower both internal teams and external partners to make fast, informed decisions. You will collaborate across Engineering, Data, Client Solutions, Compliance, and Operations to ensure our platform is not only easy to integrate with, but also indispensable to how our clients run their business.

You’ll make an impact by:

• Owning the vision and roadmap for client onboarding, integration, and activation—ensuring our platform is easy to adopt, configure, and scale

• Building products that help clients understand and optimize their collections strategies, including client portals, parameter management, and recommendation engines

• Partnering with Engineering to create scalable data pipelines that ingest and transform client account data with minimal manual effort

• Equipping internal teams (CSMs, Legal, Compliance, Ops) with the tools they need to respond to client needs quickly and confidently

• Automating manual workflows and reducing operational overhead by delivering self-serve tools and configurable levers for clients and internal stakeholders
  Collaborating across the company to anticipate and remove blockers that slow us down or prevent us from delivering great client outcomes
  

You might be a good fit if you value:

• Genuine Collaboration – You enjoy building tight feedback loops with cross-functional stakeholders and solving complex challenges together.

• Outcomes Over Output – You prioritize scalable systems and tools that unlock meaningful improvements in client performance and operational efficiency.

• System-Level Thinking – You see products as part of larger interconnected ecosystems and design with both reliability and extensibility in mind.

• Empathy and User-Centricity – You care about how clients experience your product and make it easier for them to act with confidence and clarity.

• Growth Mindset – You thrive in evolving, ambiguous environments and are motivated by solving hard problems with creative solutions.
  

Qualifications:

• Minimum of 5+ years of experience in product management, with a focus on B2B platforms, integrations, or internal tooling

• Demonstrated success launching complex, cross-functional products involving data pipelines, client configuration, or operational workflows

• Strong technical fluency—comfortable working closely with engineers on APIs, data models, and system design

• Experience building intuitive tools for non-technical users that simplify complexity and drive action

• Excellent communication skills—able to engage executives, engineers, and clients with equal clarity and confidence

• Analytical mindset with experience using structured thinking, experimentation, and metrics to drive product decisions
  Ability to thrive in fast-paced, high-growth environments and navigate evolving priorities with focus and flexibility
  

Nice to Have:

• Experience in fintech, data infrastructure, or compliance-heavy industries like healthcare or insurance

• Background building onboarding flows, self-service portals, or platforms that support both internal and external users

• Familiarity with products that leverage ML or analytics to deliver recommendations or strategic insights
  

If you’re excited to build foundational systems that scale our client relationships, power strategic decision-making, and help redefine how the consumer finance industry operates—join us at January. We’d love to work with you.