Senior Salesforce Engineer

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Reporting to the Senior Manager of Technical Delivery, the Salesforce Developer III plays an important role focusing on prioritized deliverables set by the Enterprise Solutions & Applications department in partnership with the broader internal offices of PointClickCare. 

The Salesforce Developer III will be responsible for aiding the process of defining and developing the system requirements of our internal business partners.  The Salesforce Developer III will also lead the development of technical documentation and provide training on the systems and processes developed by the Enterprise Applications group. 

The role will focus heavily on cross-functional collaboration, Salesforce and related apps configuration/customization, and internal business unit consulting., a continuous-improvement mindset and a positive, supportive personality is essential to the success of this role.

· Collaborate with the Business Analysts and Application Analysts to validate business requirements, considerations (security, scalability, limits), and determine when to use declarative versus programmatic methods adhering to Salesforce best practices.

· Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements.

·Design, configure and build customized solutions in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, BillingPlatform and other integrated Salesforce apps.

·Maintain code documentation and write / maintain test classes for all custom development.

·Perform technical support processes and activities for the implementation of new or existing applications

· Evaluate new products and services to judge their suitability for use

· Preliminary research and investigation of software and technologies

· Provide long term design guidance to ensure a healthy Salesforce environment in the future

· Coach and mentor peers on Salesforce development best practices

•· University degree or College diploma

•· Salesforce Administrator certification

•· Salesforce Platform App Builder certification

•· Salesforce Platform Developer I certification

•· 5+ years’ experience as Salesforce Developer in a Saas or Technical Work environment

•· Expert understanding of Salesforce.com Sales & Service Cloud key concepts, including.

 Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management

•· Experience with Conga and Kantata are a must.

•· Revenue Cloud, CPQ, Netsuite, and EHR work experience (Highly preferred not required)

•· Proven business process acumen

•· Proficient in Apex, JavaScript, and LWC

•· Demonstrating strong written and verbal communication

•· Collaborating across multiple internal teams

•· Demonstrating organization, time management, and multi-tasking skills

•· Communicating with technical and non-technical audiences

• Expertise with DevOps processes and tools like Copado.

•· Salesforce Platform Developer II Certification (preferred)

Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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