Senior Software Engineer, Borrower Support

At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit – we're restoring dignity and giving millions of people the chance to achieve financial freedom.

The Borrower Support team's mission is to ensure our borrowers receive immediate, personalized responses to all their support needs. We do this by applying technology to provide support for and improve the effectiveness of January's contact center, mainly by providing efficient tools and processes for our contact center agents to understand and address borrowers' needs.

Senior Software Engineers at January are not just responsible for writing code; they own product and team outcomes, advocate for borrowers and agents, and help other engineers grow. 

Here are some ways you’ll make an impact:

• Provide technical leadership by implementing sophisticated software solutions, setting standards for code quality, and promoting best practices to maintain high standards.

• Provide coaching and mentorship to other engineers, fostering a culture of learning and growth within the team. Facilitate knowledge-sharing sessions and model a collaborative team environment.

• Engage in architectural discussions,  guide technical decisions that enable product differentiation, and provide insights that influence the direction of our projects and technology choices.

• Enhance our call center agent experience by redesigning and consolidating agent tooling.

• Implement AI solutions to improve agent efficiency and solve borrowers’ support needs through the most effective channel.

• Contribute to technical excellence by improving performance, scalability, and reliability of our systems.

• Expertise in React, Python, and Postgres, with experience in applying AI to improve products being a plus

• 5+ years of experience delivering high quality software with the ability to design systems and features focused on scalability, maintainability, and performance.

• A passion for building systems that solve real-world problems and make an impact.

• Enjoy collaborating with cross-functional teams and working in a fast-paced, dynamic environment.

• Experience in Agile development methodologies, delivering projects in a collaborative, iterative manner.

• Proven ability to analyze existing systems and processes to find areas for enhancement.

• Experience in cloud platforms and building reliable, production-grade systems.

• A drive to continuously learn, grow, and contribute to the success of your team and the company.

We encourage you to apply for this role even if your experience isn’t an exact match. We value professional development and on-the-job learning!

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.