As a Technical Account Manager you will act as a liaison between our largest customers, owning the technical agenda and collaborating with Customer Success, Support and Engineering teams to help ensure our Enterprise customers launch successfully with JW Player Products. The ideal candidate is patient, process-oriented, and comfortable with both technical and business concepts. Outstanding verbal and written communication skills are required, as is a willingness to go above and beyond both for JW Player as well as our customers.

In this role, you will:

• Collaborate with Sales & Customer Success to build and maintain trusted client relationships (i.e. Navigate and understand client organization and individual stakeholder needs)
• Work with customers to define success criteria, help them migrate content, configure and launch JW Player, triage potential issues or bugs during implementation and act as an overall technical advisor
• Ensure that the technical aspects of your customers deployments are provided with the necessary technical documentation and guidance as needed
• Perform implementation reviews with customers and evangelize new product features that they can leverage to achieve specific business goals
• Work with Sales/Customer Success to develop and execute account plans and to identify and qualify potential opportunities along the deployment
• Review project scope of incoming deals with Enterprise Sales, Sales Engineering & Customer Success teams
• Work with Customer Success to track progress toward key milestones and report on status, risks, and issues to management
• Improve product offering by providing customer feedback on features to Product Management & Engineering

Requirements:

• BA/BS degree or equivalent with 2+ years relevant work experience
• Strong analytical and problem solving skills in common web technologies, such as HTTP, JavaScript, CSS, HTML, HTML5, XML, Flash and REST architecture
• Excellent knowledge of current Online Video technologies – incl. Flash, HTML5 Native Playback, Transcoding for Streaming.
• Demonstrates knowledge of common online advertising systems and products – e.g. Google IMA, DoubleClick, Freewheel, LiveRail, VAST/VPAID.
• Demonstrates knowledge around common devices/platforms for consuming online video such as desktop, mobile web, iOS, Android, Chromecast, Apple TV
• Strong project management skills
• Ability to articulate technical solutions and how they can solve customer problems to all audiences, including non-technical

Bonus Points

• Demonstrates knowledge of at least one of the following scripting languages (PHP, Java, C#, Python, HTML, CSS, JavaScript)
• Demonstrates knowledge of content management and syndication techniques – incl. Media RSS, common CMS workflows, source content distribution (FTP, Aspera, etc)
• Experience managing a team of Technical Account Managers.

Company Description

If you've watched video on the web, you already know us. JW Player is the largest and fastest growing independent online video platform in the market today. We provide a popular suite of software products that enable over 2 million publishers to deliver and monetize their content on any device. Our flagship product, JW Player, is currently the most widely used video player in the world and is used in over nine billion streams each month. We recently finalized a $20 million round of series C financing to continue this upward momentum and invest in products that are changing the online video landscape.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.