Senior Technical Account Manager

| New York
Are you either a developer who’s itching to work closely with customers or a business expert with a programming hobby and ambition towards product development? Good. We need your help in scaling our product and business.
As a Senior Technical Account Manager at Smartly.io, you put your technical problem solving skills to use, and unleash your drive for learning fast and teaching others. You work with the largest and most advanced performance marketers in the world at the cutting edge of the online marketing industry. You predict and solve customers’ technical bottlenecks, develop our product, and add to your own technical skillset constantly. You rather work through experimenting and testing than play by ready-made rules. You constantly think in terms of scripts and spend some time to automate rather than completing tasks manually time after time.

We're constantly looking for great talents to this position.

>> Check out what other Senior/ Tech AMs think about their role:
smartly.io/blog/want-to-future-proof-your-career-try-technical-account-management 

>> Learn more about our company culture and how we work at smartly.io/culturehandbook 
 
>> Learn more about our company culture and perks at smartly.io/careers

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers and solving complex problems with code
  • Have minimum 5+ years of experience in web development, either professionally or through hobby projects. You should be really familiar with frontend and databases.
  • Have minimum 3+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have native spoken and written English (fluency in other major languages is a plus but not required).
  • Have a US work permit.
  • Are able and willing to travel for meetings, conferences and industry events.

As a Senior Technical Account Manager at Smartly.io you will

  • Manage and nurture your own customer accounts through day to day communication and technical expertise. 
  • Build and test features and integrations with your customers and share the knowledge with product management. Most useful features will be rolled out to other customers.
  • Debug errors and go through code to solve problems, e.g. dig through the database to find out root causes for customers’ problems. Tackle repeating issues with scripts.
  • Plan the online marketing strategies and corresponding technical requirements together with world’s largest online advertisers.
  • Working closely together with Facebook’s engineering teams. 
  • Assist and train your teammates in understanding & handling technical issues.
  • Develop your own technical knowledge constantly to stay on top of the latest technology

Recruiting process Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers. The recruiting process is an opportunity for both you and us to see if we're made for each other. STEP 1 - Introductory calls with our talent team and your potential team lead. STEP 2 - Crack a coding challenge to showcase your skills in basic web development. STEP 3 - Role interview and discussion on Facebook advertising concepts, your technical knowledge and passions with the team. STEP 4 - Product demo simulation where you need to convince us to start trial with the Smartly.io tool. STEP 5 - Discussion with our leadership team.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • KotlinLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • JIRAManagement
    • HubspotCMS
    • HubSpotCRM

Location

1441 Broadway, New York, NY 10018
1441 Broadway, New York, NY 10018

Insider's spotlight

How do you collaborate with other teams in the company?

We have a ‘two-minute rule’—if you don’t know something and you can’t find the answer by yourself in two minutes, you should ask a colleague. Everyone’s always ready to give you a hand and help you learn.

Annabell

Account Manager

How has your career grown since starting at the company?

Smartly.io is a great place for cross-functional career development. I started as an account manager, but since then I've gravitated to the product side because I was interested in what's happening under the hood of our product.

Miikka

Product Manager

We foster extreme transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

Automating the whole online customer acquisition funnel. We’ve only scratched the surface in solving problems for paid social marketing teams, and we’ve already pinpointed many processes in design and business intelligence which we could automate, like video creation processes, or reporting and attribution across
platforms.

Tuomo

CTO & Founder

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Equity
Conferences & Training
Dental
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Pet Friendly
Remote Work Program
Some Meals Provided
Stocked Kitchen
Vision
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