ABOUT THE TEAM

theSkimm makes it easier to be smarter. We started as two friends on a couch and have since purchased more couches and gotten new friends, er... employees. Skimm HQ works hard but knows when to take breaks and when it's time to update the Spotify playlist. We drink the kool-aid but know we're drinking it. Through our suite of products, we are disrupting routines and information consumption one Skimm'r at a time. Come join us, we're changing things. 

theSkimm’s growth and analytics teams are a group of fast-moving and creative thinkers who thrive on building an engaged audience and creating products Skimm’rs love. We are redefining how to build products that fit into routines, and we take a user-centric, collaborative approach while doing so.

WHAT YOU'LL BE DOING 

This role is responsible for helping us manage the day to day activities of our Skimm’bassador program. It will have a heavy focus on activating and engaging our community of Skimm’bassadors via our highly engaged Facebook group and through email communications. The role will also help to organize events, competitions and other activations.  

Primary responsibilities include: 

• Leading and assisting with Skimm’bassador communications, whether those be ad hoc requests, troubleshooting, or regularly scheduled programming
• Helping to manage the very active Skimm’bassador Facebook group including adding and introducing new members, monitoring threads, and creating regular programming.
• Managing the company swag - leading everything from the ideation of new swag, working with a budget, tracking inventory, and handling the logistics around storing and shipping swag.
• Supporting the planning of Sip & Skimm events that happen locally and across the country simultaneously
• Serving as point of contact and coordinate with Skimm’bassadors when they are in town and want to visit HQ

WHAT WILL SET YOU UP FOR SUCCESS

• 1-2 years experience; particularly in a customer support role
• You’re a strong communicator - and can engage professionally, either verbally or in writing, with people across and throughout the organization and externally
• You’ve shown an ability to work collaboratively across teams - you're a fiercely loyal advocate for customers and a creative problem-solver
• You have a positive, customer-first mentality when owning customer interactions
• You’re quick on your feet and have shown an ability to keep your cool under pressure

WHAT WILL SET YOU APART

• Passion for theSkimm's brand and products
• A strong understanding of our target demo since you read theSkimm every day.
• Experience moderating or managing an online community

WHAT WE OFFER

• Medical, Dental, Vision, Life and Disability (starting day one)
• $400 annual gym reimbursement
• MassMutual 401(k) program
• Flexible vacation policy and generous holiday observances
• Competitive salary & equity packages
• Catered lunch on Fridays
• Snacks, coldbrew on tap, and lunch on Fridays
• Collaborative office space and roof deck

This is a full-time role based in New York, NY