Sr Product Manager (Merchant Onboarding & Compliance)

Why Work For Us

Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

About The Opportunity

Grubhub is seeking a technically fluent Sr. Product Manager to lead the strategy and execution of our merchant onboarding and compliance space.  This role requires a user centric approach with a focus on solving problems and reducing friction across the user journey to empower merchants so they can be successful on Grubhub. 

The Impact You Will Make

• Product Strategy & Roadmap:

  • Defining and driving the product strategy, vision, and roadmap for the merchant onboarding and compliance workstreams, ensuring alignment with overall business goals and customer needs.

  • Synthesizing disparate requirements into clear strategic roadmaps.

  • Identifying new opportunities for expansion and growth, potentially leveraging existing products into new industries.

  • Building business cases for new products, services, and features.

• Discovery and Development

  • Leading new or updated onboarding flows and compliance initiatives from product discovery, implementation, testing, and ongoing management.

  • Designing, developing, and implementing onboarding solutions as part of a broader CRM strategy.

  • Collaborate with engineering and business teams to evaluate vendors and their offerings, ensuring alignment with product strategy and user needs.

  • Working closely with engineering, sales, merchant success and compliance teams to define requirements, user stories, and deliver products.

  • Managing technical and business dependencies and associated stakeholders.

• Stakeholder Management & Collaboration:

  • Collaborating with cross-functional teams to deliver solutions and effective GTM.

  • Building and maintaining strong relationships with merchants, clients, and partners.

  • Acting as a key point of contact for ongoing needs and resolving performance issues.

  • Championing initiatives and effectively communicating complex concepts to diverse audiences (technical, non-technical, executive management, external partners).

• Performance Monitoring & Optimization:

  • Defining and tracking key performance indicators (KPIs) to measure the success and effectiveness of integrations.

  • Analyzing data to identify opportunities, validate product-market fit, and make data-driven decisions.

  • Building dashboards and running A/B tests to optimize performance.

  • Establishing continuous feedback loops with customer support and sales.

What You Bring to the Table

• 5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.

• Direct experience with CRM systems, onboarding of users and compliance initiatives.  A nice to have is experience in the restaurant, logistics or food delivery industries.

• Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards.

• Technical acumen including comfort with technical topics and working closely with engineers on complex systems; familiarity with CRM platforms commonly used for onboarding and ongoing user management.

• Experience collaborating across various organizations such as technology, marketing, sales, operations, and external vendors or merchants.

• Lead with an ownership mentality, demonstrated through a track record not only of high-quality execution, but also of originating, evaluating, and building consensus around opportunities that drive business and user impact. A proven ability to influence outcomes and people without direct reporting lines.

• Thrive with ambiguity and create clarity from chaos through written and verbal communications 

• Inspire others to operate at a higher level through your own work and contributions 

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.

Base Salary

New York: $162,000 - $170,000 per year.

Illinois: $146,000 - $153,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.

• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

• Free Meals. Our employees get a weekly Grubhub credit to enjoy. 

• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

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Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].