Staff Site Reliability Engineer | API Infrastructure

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

We are looking for a Staff Site Reliability Engineer to support our API & Partnerships Ecosystem Track. As an infrastructure specialist, you will be the bridge between our Platform team and API development teams, ensuring the reliability, scalability, and performance of our API offering. You will work closely with our API Core and API Enterprise teams, cultivating a deep partnership to help them deploy and manage their applications on our global infrastructure, implementing and teaching best practices. Your responsibility will be to constantly drive for improvement of our reliability with the goal of taking on-call for all API services in production. 

DeepL’s API & Partnerships Ecosystem Track is responsible for the development and optimization of DeepL’s API offering, building and maintaining intuitive APIs and seamless integrations to bring the full power of DeepL to our enterprise customers.

• Develop and maintain a deep partnership with the API Core and API Enterprise teams to understand their application requirements and to help them deploy and manage their applications on the platform infrastructure 

• Work closely with the platform team to ensure that the platform infrastructure provided to the API teams is reliable, scalable, and meets the requirements of the organization's applications 

• Develop and maintain the necessary tooling, such as monitoring, alerting, and logging systems, to ensure the health and availability of the platform infrastructure. 

• Collaborate with the platform team to continuously improve the reliability and performance of the platform infrastructure through automated testing, monitoring, and proactive maintenance 

• Troubleshoot issues related to the platform infrastructure and work with the platform team to resolve them in a timely manner 

• Participate in incident response and post-mortem activities to identify and address the root cause of any platform-related incidents, and implement preventative measures to avoid similar issues in the future

• Participation in our on-call rotation: You’ll ensure the reliability and availability of our services by being available to join the team's shared on-call rotation as needed.

• You have deep domain knowledge in Kubernetes and logging and monitoring tools such as Prometheus and Grafana 

• You have a background in software development, optimally in backend applications- we are currently using C# but are hiring on a language-agnostic basis

• We’d especially love to talk if you have professional experience with: Helm, ArgoCD, Terraform or HAproxy

• You bridge the gap between developing software and running infrastructure, bringing solid experience in both 

• You are a good communicator and have the desire to help the teams you are working with 

• You're not afraid to get your hands dirty - DeepL is scaling rapidly, and there is always something to do 

• Security isn't just a buzzword for you, but a part of your design process from PoC through to deployment

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office three times per week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

• Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.

• Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

Please note that we cannot offer visa sponsorship or relocation support for this position.

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.