Trust & Security and Crisis Communications Vice President

Job Description
The Communications Team at Chase is seeking communications professional to join the newly-formed Trust & Security and Crisis Communications team. This person will support existing team member's work across a variety of challenging areas including fraud and scam prevention, payments, and other issues.
As a Trust & Security and Crisis Communications Vice President within the Consumer & Community Banking Communications team you will be responsible for developing and executing comprehensive strategies to manage complex issues that impact the firm's reputation, with a focus on trust, security, fraud and scam prevention, payments, litigation, and other high-profile topics. In addition, you will serve as a strategic advisor to senior leadership and cross-functional partners, including operations, legal, product, government relations, and marketing.
Job responsibilities

• Lead the development and implementation of issues management strategies to protect and enhance the firm's reputation.
• Serve as a primary point of contact and advisor to cross-functional partners during challenging situations, providing counsel on communications approaches and reputational risk mitigation.
• Oversee the monitoring and analysis of media coverage and public sentiment on key issues, delivering actionable insights and recommendations to leadership and stakeholders.
• Direct the creation of clear, compelling, and timely communications for both internal and external audiences, including press releases, statements, Q&As, and executive messaging.
• Manage relationships with media and key influencers, ensuring accurate and balanced coverage of the firm's position on sensitive topics.
• Step in and support proactive communications strategies across a variety of issue areas.
• Mentor more junior team members on issues management, collaboration, and continuous improvement.

Required qualifications, capabilities, and skills:

• 7+ years of experience in external communications, issues management, or crisis communications within a complex, fast-paced, and highly scrutinized environment.
• Demonstrated expertise in managing high-profile issues, including reputational risk assessment and mitigation.
• Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions under pressure.
• Media relations experience, including handling sensitive inquiries and building relationships with influential journalists and outlets.
• Outstanding verbal and written communication skills, with a track record of delivering clear, concise, and impactful messaging.
• Deep passion for protecting and advancing the reputation of the firm.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.