UX Content Strategist Intern

Available Locations: Austin
About the Role
Cloudflare is seeking a highly autonomous and empathetic UX Content Strategy Intern to join our Product Content Experience (PCX) team. This is not a shadowing role-it is a launchpad designed for students ready to own their outcomes and drive a key part of our product experience.
You will be embedded within a team committed to excellence, partnering directly with design, engineering, and product managers to enhance the conversation between Cloudflare and our customers. Working as a UX content expert, you will lead research projects, enhance products, and drive content-focused improvements to our user-facing experiences. Your initiative and creativity are not just valued-they are rewarded with the trust to lead projects from initial concept through final implementation. This role offers you the unique chance to influence the user journey for millions and learn the mechanics of enterprise-level UX design and content strategy.
Responsibilities

• User Conversation Improvement: Work directly in our products to improve the clarity, consistency, and effectiveness of in-product copy, interface labels, error messages, and navigation.
• Research & Enhancement: Partner with senior strategists to design and lead content research projects to identify user pain points and inform product enhancements.
• Cross-Functional Collaboration: Collaborate with designers, engineers, and product managers to ensure user-facing experiences are intuitive and accurate.
• Strategic Alignment: Work with content strategy leads to ensure all in-product language aligns with the overall product voice and content style guides.
• Project Autonomy: Manage multiple simultaneous content projects, maintaining high quality and timely delivery while working independently.

Requirements

• Currently pursuing a degree in UX, Technical Communication, Journalism, English, Design, Engineering, Marketing, or a related field with a strong writing emphasis or technical communication.
• A writing or design sample portfolio demonstrating experience in clear, user-focused content creation (course work is acceptable).
• Exceptional written and verbal communication skills, with a proven ability to distill complex topics into simple, usable language.
• High degree of organization and strong collaboration skills, with a demonstrated willingness to ask clarifying questions and interview/talk to a variety of stakeholders (users, engineers, product managers).
• Proven proactive and responsible attitude with the willingness to partner in leading projects and owning outcomes from concept to completion.
• Demonstrated capacity for self-management, and a positive response to feedback as a tool for rapid growth.

Bonus Points

• Familiarity with marketing concepts, positioning, and how brand messaging translates into a product interface.
• Experience with user research methodologies (surveys, interviews) or basic data analysis/data science skills.
• Interest in and familiarity with AI tools and prompt engineering to explore efficiencies in content drafting or testing.
• Foundational understanding of code, web development, or experience with developer platforms.