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Top Senior Level Customer Success Jobs in NYC, NY
AdTech • Big Data • Digital Media • Information Technology • Marketing Tech
As a Senior Customer Success Manager at Outbrain, you will enhance client engagement by implementing and optimizing digital marketing campaigns. You'll manage client accounts and ensure achievement of performance KPIs using data-driven strategies while building strong relationships with clients and internal teams.
Financial Services
As the Client Success Lead, you will work closely with internal clients to identify and resolve pain points, implement Voice of the Customer mechanisms, and collaborate with various teams to derive actionable insights from client feedback. You will also lead special projects and provide strategic recommendations.
Fintech • HR Tech • Payments • Social Impact • Financial Services
The Senior Manager of Client Success will lead a team to drive client engagement and retention for DailyPay's strategic and enterprise clients. This role involves managing clientrelationships, escalating issues, and implementing best practices for financial wellness, while supporting the growth of end-user enrollment and client satisfaction through measurable outcomes.
Featured Jobs
Cloud • Software • Database
The Customer Success Manager at Cockroach Labs will onboard clients, ensure successful adoption of CockroachDB, address technical issues, and foster customer relationships. They will collaborate with sales and professional services to optimize customer success plans and drive product utilization and growth.
Fintech • Financial Services
The role involves driving iCapital's international enterprise presence in the US Asset Management channel through client acquisition and business initiatives. The candidate will analyze markets, manage client relationships, coordinate product development, respond to inquiries, and present services, with a focus on alternative investments and technology offerings.
Cloud • Information Technology • Productivity • Software • Automation
The Senior Manager of Customer Success will oversee a team of Customer Success Managers, driving engagement strategies to maximize customer retention and growth. Responsibilities include managing team performance, understanding customer requirements, and collaborating with cross-functional teams to support account success.
Top Skills:
GroovyJavaScript
Software • Sports
As Vice President of Customer Success, you will lead and execute the Customer Success strategy, driving customer satisfaction and retention. Your role involves collaborating with sales and other teams to optimize the customer lifecycle, developing growth strategies, and mentoring a high-performing team dedicated to exceeding customer expectations.
Other • Travel • Hospitality
The Director of Customer Support will lead and expand the Customer Support team, optimize processes, set objectives and KPIs, collaborate with other departments for product improvement, analyze support metrics, and represent customer needs at the executive level.
Greentech • Internet of Things • Software • Energy
As the Director of Client Success, you will oversee client relationships in the West and South regions, driving revenue and managing account health. You will lead a team, implement strategic initiatives, ensure program success, and act as a senior escalation point for client issues. Your role includes engaging with internal teams and enhancing customer satisfaction while supporting the growth and efficiency of utility programs.
Software
The Senior Consultant, Client Reporting Specialist will lead complex client reporting implementations, mastering Ridgeline's Client Reporting solution. Responsibilities include collaborating on report development, enhancing the client report catalog, developing training materials, and identifying process improvements. This role also offers growth into leadership responsibilities and is integral to the strategic direction of client reporting.
Top Skills:
AWSCrystal ReportsLogiPower BISsrsTableau
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