The Senior Client Services Consultant provides administrative and customer service to large group insurance clients, managing relationships, responding to client requests, and ensuring satisfaction through effective communication and project management. They act as a liaison between clients and internal teams, lead strategic planning processes, and analyze complex client accounts to provide tailored solutions and ensure compliance with agreements.

The Disability Customer Advocate responds to customer inquiries and issues, ensuring resolution through effective communication and internal collaboration. The role involves performing root cause analysis on complex customer issues, enhancing service satisfaction, and maintaining positive relationships with customers and internal teams. Advocates utilize organizational knowledge to recommend process improvements and deliver high-quality customer service.