The Customer Education Program Manager will lead the design and delivery of customer education programs, enhancing onboarding and support experiences. Responsibilities include developing training solutions, collaborating with product teams, managing content libraries, and analyzing program effectiveness to improve offerings. The role also involves partnering with marketing and analytics teams to monitor trends and customer engagement.

The Product Support Representative provides technical support for Dropbox products, primarily handling customer issues via various communication channels. The role involves achieving product knowledge, meeting KPIs, suggesting solutions, and documenting recurring issues for product improvement.