Top Customer Success Jobs in NYC, NY
Reporting to the Director, IT & Compliance, the Senior Compliance Specialist will lead and manage various compliance programs including SOC 2 Type II, HITRUST, HIPAA, GDPR, ISO, and ITGC-SOX. Responsibilities include assessment planning, audit coordination, risk assessments, policy development, automation solutions, and supporting the IT Compliance team with gap assessments and remediation plans.
Join Spring Health as a Senior Customer Success Manager to support existing partners, drive customer success, and contribute to revenue growth. Serve as a product expert, develop positive relationships, and own the customer lifecycle. Work cross-functionally, provide sales support, and drive revenue through engagement strategies.
The Customer Success Manager at Spring Health will be responsible for supporting daily relationships with existing partners, driving product adoption and member utilization, creating new opportunities for customers, and collaborating across departments to enhance the patient experience.
The Senior Compliance Specialist at Spring Health will lead the Customer Security Assurance Program, provide guidance on compliance requirements, prepare compliance reports, and develop security policies. They will assist with IT compliance responsibilities, conduct gap assessments, and support vendor management programs.
Provide mental health counseling sessions, respond to critical incidents and clinical crises, complete required training and meetings, follow policies and maintain confidentiality, utilize data-driven decision making, review client metrics and outcomes.
The Data and Systems Associate role at Spring Health involves supporting key operational aspects of the Customer Success team, focusing on data analysis, business reporting, system administration, and project management to enhance operational efficiency and revenue generation. This role collaborates with cross-functional teams and contributes to maintaining data integrity and system performance.
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