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Top Customer Success Jobs in NYC, NY
Artificial Intelligence • Digital Media • eCommerce • Machine Learning • Marketing Tech • Software
The Strategic Customer Success Manager is responsible for building strong relationships with global clients, understanding their business needs, and providing expert guidance on maximizing the value of the mParticle platform. They collaborate with internal teams, advocate for client feedback, drive customer retention and expansion, and track customer health metrics.
Artificial Intelligence • Digital Media • eCommerce • Machine Learning • Marketing Tech • Software
The Enterprise Customer Success Manager serves as the primary contact for clients, ensuring satisfaction and adoption of the mParticle platform. They utilize technical expertise to drive solutions, manage client partnerships from onboarding to ongoing support, and collaborate with internal teams to align product capabilities with client needs.
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