As a Customer Success Manager II at Braze, you will own client renewals and retention, act as a trusted advisor, and drive feature adoption. You will analyze customer product usage, maintain regular contact, and advocate for your customers to contribute to product development and education. Your role involves close collaboration with internal teams to support customers effectively.

The VP of Customer Success will lead the strategy and team for Braze's largest market, focusing on customer satisfaction, retention, and growth. Responsibilities include developing strategies for customer health goals, mentoring the customer success team, building strong customer relationships, and collaborating with other departments to enhance customer engagement and service delivery.

As an Associate Support Representative, you will manage technical relationships with customers, troubleshoot complex issues, and collaborate with technical support teammates. Responsibilities also include maintaining the knowledge database and participating in an on-call rotation for support. The role offers opportunities for skill development in project management and technical troubleshooting.