Top Customer Success Jobs in NYC, NY
The Mid Market Customer Success Manager at monday.com builds strong relationships with clients, empowers them to connect their goals with the platform, and leads customer success and engagement plans. Responsibilities include onboarding new accounts, leveraging behavioral data for communication strategies, leading webinars and demos, and influencing product development roadmap. The role requires 3+ years of B2B SaaS customer success experience, superb communication skills, positive attitude, and a BA or BS degree.
As a Billing Specialist at monday.com, you will be responsible for customer invoicing, billing account maintenance, reconciliation, and supporting the AR & Collection team. This role requires attention to detail, ERP experience, and strong communication skills. This is a full-time position on a hybrid model in NYC.
Join our team as an Enterprise Customer Success Manager focused on Project Management to drive client adoption and success with monday.com. Partner with internal teams, lead improvement projects, build client relationships, and influence product development. Ideal candidate has 3+ years of B2B SaaS customer success experience, relevant Project Management experience, and superb communication skills.
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The Mid Market Customer Success Manager role at monday.com involves building strong relationships with clients, serving as the main point of contact between clients and the company, empowering customers to use the platform effectively, onboarding new accounts, segmenting the client base, leading webinars and demos, ensuring customer success and engagement, identifying product application opportunities, driving cross-functional improvement projects, influencing product development, and collaborating with other teams on upsell and expansion opportunities.
The Scale Customer Success Manager at monday.com is responsible for driving product adoption, empowering teams, and helping customers fulfill their goals. This role involves working with customers in 1:1 engagements and running 1:many success programs to impact target customer groups. The CSM will use customer data to deliver increased value through broader and more mature use of monday.com. This is a hybrid role, requiring 3 days in the office and 2 days remote work.
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