The Customer Service Representative will engage with members via phone, chat, and email to assist with healthcare inquiries, claims, and program understanding. The role requires strong communication, organization, and de-escalation skills to deliver exceptional service to members while accurately documenting interactions.

As a Spanish-Speaking Concierge Associate, you will engage with members via phone, chat, and email to help them access healthcare services, manage claims, and resolve concerns with empathy and professionalism. Attention to detail and communication skills are crucial in this role.