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Top Operations Jobs in NYC, NY
Fintech • HR Tech
Support the Product team at Gusto by managing key initiatives, optimizing processes, and ensuring smooth operations across departments.
Top Skills:
Project Management Tools
Fintech • HR Tech
The Workforce Management Administrator enhances customer experiences by managing and optimizing agent-facing solutions. Responsibilities include improving telephony and CRM tools, reporting, training, and ensuring operational efficiencies while addressing technology and performance issues.
Fintech • HR Tech
The Payment Operations Specialist will manage payment processing, resolving exceptions, and collaborating with payment partners. Responsibilities include vendor management, aiding compliance, and enhancing payment systems to ensure timely transactions for clients.
Top Skills:
Audit SupportCommunicationCross-Functional CollaborationPaymentsVendor Management
Fintech • HR Tech
The Head of Partner Solutions at Gusto will lead post-sales teams, including Technical Solutions, Program Management, and Customer Experience. This senior leadership role focuses on improving operational efficiency, partner success, and technical execution while collaborating with various internal teams. The ideal candidate will have experience managing complex B2B partnerships, especially related to API products, and a strong ability to drive scaled operations and strategic initiatives.
Fintech • HR Tech
As Head of Workforce Management, you'll define and execute workforce management strategies, build a high-performing team, optimize WFM processes, and engage cross-functionally to provide data-based recommendations for workforce planning. Requires extensive experience in workforce management, forecasting, and scheduling.
Top Skills:
CrmsTelephony Platforms
Fintech • HR Tech
The Head of Pricing at Gusto is responsible for developing pricing strategies and packaging solutions to drive growth and maximize revenue. This role involves collaboration with cross-functional teams, conducting market research, monitoring pricing performance, and leading a team of pricing professionals.
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