Top Operations Jobs in NYC, NY
The Global Care Navigator will assist members through their mental health care journey, connect them to care, and ensure a high-quality experience with Spring Health. This role requires active listening, communication skills, care coordination, crisis management, and problem-solving abilities.
Manage all things care coordination, troubleshoot technical issues, provide support to members and providers, communicate sensitive information empathetically, de-escalate situations, collaborate cross-functionally, ensure client needs are met, and streamline processes to improve service experiences.
The MarTech Associate at Spring Health is responsible for managing the daily execution, maintenance, and operations of the Marketing Technology, focusing on the digital asset management system. The role involves assisting in the implementation, configuration, and maintenance of marketing technology platforms, collaborating with marketing and IT teams, monitoring and analyzing marketing technology performance, and providing technical support and training to maximize the use of marketing technology tools.
As a Substance Use Disorder (SUD) Care Advocate at Spring Health, you will engage with clients seeking support for substance use disorders. Responsibilities include conducting outbound calls, assessing client needs, coordinating care services, providing information on treatment options, and documenting client progress. The position is remote, full-time, with a Monday-Friday schedule, 9-5pm in the candidate's timezone.
The Director of Strategic Partnerships at Spring Health will be responsible for sourcing and procuring new strategic partnerships in the healthcare sector. They will lead negotiations, develop partnership strategies, and work closely with internal teams to ensure successful execution of agreements. The ideal candidate will have a background in sales or business development with a passion for transforming the healthcare system, particularly mental health.
The Specialty Care Navigator, Mood & Anxiety Disorders at Spring Health is responsible for providing initial assessment, support, referral, and ongoing care coordination for members within the Mood & Anxiety program. This remote role involves telephonic screening, brief intervention, motivational interviewing, and coordination with healthcare providers.
The Specialty Care Navigator for Eating Disorders at Spring Health will provide assessment, support, referral, and care coordination for members with eating disorders. Responsibilities include telephonic screening, brief interventions, motivational interviewing, and care coordination with providers.
The Sr. Strategic Clinical Advisor at Spring Health is responsible for designing and delivering clinical programs for health plan partnerships. The role includes maintaining a book of business, serving as a behavioral health subject matter expert, and advocating for customers. Key responsibilities also involve representing Spring in various customer-facing events and achieving KPIs related to customer retention and satisfaction.
Lead Substance Use Disorder (SUD) Clinical Care Navigator position at Spring Health, overseeing team of Clinical Care Navigators, managing quality assurance, providing training and guidance, and ensuring high standards of care for individuals with substance use disorders.
As an EAP Dedicated Clinical Care Navigator at Spring Health, you will provide clinical support and essential Employee Assistance Program (EAP) functions to a dedicated customer account virtually. Responsibilities include in-the-moment member clinical support, coordination with care teams, documentation, strategic partnership development, and support for worksite critical incidents.
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