Top Operations Jobs in NYC, NY
As a Manager of Delivery Management, you will play a pivotal role in steering the development of both new and existing features, ensuring on-time delivery of high-quality features, and overseeing integrations with mobile apps. Your leadership will be essential in solving technical and operational challenges, driving strategic alignment, and managing resources effectively.
Lead and grow VIP team, drive revenue through strategic sales, manage team performance and service delivery, work with internal teams to deliver best player experience.
As a Senior Problem Manager, you will track and coordinate production incidents, define mitigation strategies, report incident trends, develop best practices, and ensure a world-class customer experience during high-stakes incidents.
As a VIP Host, you will forge and cultivate relationships with engaged players, drive VIP engagement programs, and deliver world-class experiences to enhance customer loyalty. You will be responsible for creating new business revenue, managing player relationships, and executing VIP policies and guidelines.
Manage the ticket process and guest communications for VIP experiences, overseeing the ticketing lifecycle and identifying optimization opportunities. Develop guidelines to improve processes and tooling. Bachelor's degree and 4+ years of ticket management experience required.
Create best in class experiences for customers as a Manager, Event Operations & Ticketing. Oversee ticket management, VIP experiences, and optimize customer interactions. Collaborate with stakeholders and develop new processes for ticketing.
The Director of Responsible Gaming will lead and support the Responsible Gaming program, collaborate with various teams, represent the brand externally, provide advice on Responsible Gaming efforts, and stay informed on industry developments. The position requires strong communication skills, legal background, and the ability to manage multiple projects.
As a Senior AML Associate, you will perform a thorough review of AML transaction monitoring alerts and investigate potentially suspicious activity related to money laundering and financial crimes.
As a Player Development Manager at GNOG, you will drive VIP sales metrics, coach the team, and lead innovation to enhance customer engagement and increase revenue. You will manage a high-performing team and contribute to process improvements and compliance initiatives.
As a VIP New Business Executive, you will be responsible for streamlining and enhancing the onboarding and acquisition of high-value players. Your role involves prospecting, developing new VIP players, executing regional events, and managing business plans to achieve revenue goals. You will create a high-quality player experience while ensuring compliance with gaming policies.
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