Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

195

Associate Client Support Specialist

Yext
Greater NYC Area
2 hours ago
Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services in the PowerListings® Network. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.  

Executive Assistant

Senior Client Success Manager, Enterprise

Client Success Manager, Enterprise

Implementation Manager

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Customer Care Lead

Aircall
Greater NYC Area
9 hours ago
+11
Aircall’s mission is to transform the business phone industry!   Aircall is an advanced cloud-based phone system that easily integrates with CRMs, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service. With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes. By redefining the idea of a business phone operator, Aircall has convinced

Customer Service Associate

Talkspace
Greater NYC Area
9 hours ago
+22
Your primary motivation will be to make sure that every user interaction with Talkspace leaves our users feeling happier than when they arrived. The Customer Care role will entail prompt, empathetic, and helpful responses to user and therapist support inquiries. You will be expected to follow existing support processes where they exist, and suggest and implement new processes where they are missing or lacking. Your support will help users with our web and mobile apps, frustrations with their therapist or the service, and billing issues.

Senior Network Automation Engineer

The Trade Desk
Greater NYC Area
9 hours ago
+16
WHO WE ARE LOOKING FOR: Raise your hand if you LOVE ads! Yeah, we feel the same… So come be part of the solution, by joining the team that is changing the face of advertising for the better. Founded by the pioneers of real-time bidding (RTB), The Trade Desk has become the fastest growing demand-side platform (DSP) in the industry by offering agencies and their advertisers a best-in-class technology platform that focuses on delivering meaningful and relevant engagement with consumers.

Office Manager

Manager, Regional IT Operations

Senior Manager, Inventory Operations - Connected TV

Publisher Partnerships Director

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Space Ops Regional Manager

Knotel
Greater NYC Area
11 hours ago
+18
Reporting directly to our Head of Space Operations, each Regional Manager of Space Operations will lead a team of Space Operations Managers who are responsible for delivering exceptional services to Knotel members. They will proactively identify opportunities for their direct reports to improve and create action plans that directly engage with skills each individual is developing. Knotel’s team embraces curiosity, integrity, hospitality and

Technical Support Manager, Platform

Vimeo
Greater NYC Area
12 hours ago
Manage a queue of cases about the Vimeo platform, escalated from our remote teams. Respond to users in a prompt and professional manner. Vet and ticket bugs reported by users and staff. Assist in documenting troubleshooting procedures for technically complex site features. Track feedback about platform product pain points and feature requests. Contribute to reports about recent platform product launches. Be a fantastic liaison for Community team when collaborating with internal teams.

Video Support Manager

Vimeo
Greater NYC Area
12 hours ago
We’re looking for a problem solver with strong customer service skills and a technical background in online video delivery. The Video Support manager will take on the important role of supporting customer inquiries for our prized asset, the Vimeo player. This position involves thoroughly investigating customer issues, reporting bugs with precision to engineering, creating internal and external support documentation, and educating colleagues on how to best support the full video delivery flow from upload and video compression through playback in the Vimeo player.

Partner Enablement, Manager

Box
Greater NYC Area
12 hours ago
+19
The partner enablement manager is responsible for driving partner pipeline through enablement programs for Box's key strategic partners. He/She will ensure partner sales and technical teams understand Box's value proposition as a Cloud Content Management solution and have the knowledge and skills they need to identify opportunities and sell Box.  This is a critical role on the Partners team, and you will be required to have a good mix of abilities that include: the ability to understand and explain multiple products’ value propositions and integration capabilities, an ability to be a persuasive public speaker and product expert, and a desire to drive significant growth in our business.

Support Technician

Trialspark
Greater NYC Area
12 hours ago
+20
As the first Support Technician at Trialspark, you’ll be responsible for ensuring our rapidly growing team is equipped with the tools needed to deliver a top-notch technical work environment. Your day-to-day activities will include assisting employees with setup, maintenance, troubleshooting and problems they have with their MacBooks, mobile devices, etc. You’ll also provide trial site support as needed to keep remotely connected devices stable. You will work closely the Director of TechOps to secure Trialsparks technical assets and meet support SLAs. Outside of running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.

IT Support Analyst

Managed by Q
Greater NYC Area
12 hours ago
+10
Provide a high-level quality of customer service to our employees and adhere to the set SLAs for response and resolution times. Assist in the support of internal and third-party applications and infrastructure. Document the continuing iteration of the IT team's knowledge base and ensure it’s maintained to the highest quality and accuracy. Support, troubleshoot, respond and resolve hardware, internet (WiFi), printer, and software related technical issues via our ticketing system, Hivy. Partner with the IT Manager and People & Culture team to refine our new hire on-boarding process. Be the team lead in provisioning new laptops through our computer management platform, Jamf Pro-Casper Suite for new hires. Provide support for our various audio and video software platforms like ClearOne Spontania and GotoMeeting. You will support, administer, and manage Q’s conference room technologies like Robin Rooms, Apple TV and HighFive. You’ll lead in keeping up-to-date the IT team’s hardware inventory, manage vendor information, and perform administrative duties as advised. You will provide remote support to our city offices through various channels of communication like Slack and Hivy. Analyze all networks, online resources, and computer systems and recommend improvements. Assist in carrying out large-scale IT projects with the rest of the team.

Storefront Maintenance Coordinator and Office Mana…

Nooklyn
Greater NYC Area
16 hours ago
  NOOKLYN   Nooklyn is a tech startup where people can search for apartments & roommates and explore neighborhoods online! We emphasize digital design, content, and cool tools for users. We have great coffee, and sometimes party and have dinner together too!     THE POSITION   Help us look even better! Office Manager with enthusiasm about storefront design, upkeep and repair. Day-to-day you will take phone calls and emails from

Senior Director of IT

JW Player
Greater NYC Area
17 hours ago
JW Player is looking for a Senior IT Leader to own and manage all aspects of our Information Technology organization, including infrastructure, user support, networking, business systems, IT service management and security. This New York City-based role will have oversight of the planning, execution, and management of all IT Operations functions, working closely with many cross-functional areas, including stakeholders in Sales, Marketing, Finance, Product and Engineering.

Customer Operations Manager

JW Player
Greater NYC Area
17 hours ago
In this role, you will function as a trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes and systems that scale. The Customer Operations Manager reports to the Director, Sales Operations with a dotted line to the VP of Technical Services.

IT Coordinator

theSkimm
Greater NYC Area
20 hours ago
Provide IT helpdesk support to employees on a daily basis. Keep user software up to date. Identify opportunities for automation and improving current processes. Onboard and offboard employees. Management of software lifecycle / license management. Manage office AV equipment.

Head of Customer Success

Knotel
Greater NYC Area
20 hours ago
+18
Reporting into the Head of Customer Experience, the Head of Customer Success will build a team of Customer Success Managers to manage Member accounts, ensuring they achieve success in their partnership with Knotel throughout their full customer lifecycle. S/he/they will collaborate with the Growth, Launch Real Estate teams to increase retention, reduce churn and drive sales. What You’ll Do Hire and manage an experienced team of Customer Success

M&A Integration Manager

Compass
Greater NYC Area
20 hours ago
+21
As Compass’s M&A Integration Manager, you will lead the day-to-day operational integration of boutique brokerage acquisitions. You will help conduct operational due diligence and execute strategic M&A integration initiatives. An effective project manager and creative problem solver, you will manage integration planning and execution, working closely and collaboratively with key functions across Compass including finance, legal, communications,

Agent Team Operations Lead

Director of Expansion

IT Security Engineer

City Launcher

Agent Finance Customer Support Specialist

Agent Operations Associate - Queens

Workplace Operations Coordinator

Agent Operations Associate

Agent Operations Associate - Brooklyn

Agent Operations Associate - Manhattan

Agent Team Assistant

IT Systems Integration Engineer

Agent Team Assistant - Westchester

National Manager of Product Training

Office Administrator

Director of Procurement

Agent Team Assistant - Brooklyn

National Director of Agent Operations

Regional Workplace Senior Manager - East Coast

Director of Shared Services

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Customer Success Manager

Handshake Corp.
Greater NYC Area
1 day ago
Handshake’s Customer Success Manager will work closely with new and existing accounts making sure they have the best possible experience. You will own the customer relationship and have a direct impact on customer retention and growth. This role is responsible for upsells, renewals, tracking adoption and usage metrics and providing regular health checks and QBRs. Through calls and emails you will be proactively checking in with accounts to ensure their satisfaction and continued usage. The CSM helps serve as a key project manager to assigned accounts, to support effective onboarding and implementation of products, services and training to new and existing customers.

Global Operations Associate

Flexport
Greater NYC Area
1 day ago
+25
We are reinventing global trade. Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo. With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they

IT Systems Manager - Supply Chain

Harry's
Greater NYC Area
1 day ago
+11
Harry’s is a men’s grooming brand that was built out of respect for quality craftsmanship, simple design, modern convenience and for guys who know they shouldn’t have to overpay for a great shave. We can deliver exceptional value and experiences to our customers because we are vertically integrated. From grinding steel into fine razors blades at our factory in Germany to selling our products directly to customers on our website and select

IT Technician (part-time)

Cityblock Health
Greater NYC Area
1 day ago
At Cityblock we utilize innovative, leading-edge vendor solutions, as well as custom software and integrations, to deliver a best-in-class corporate environment and workflow. As one of the first clinical-focused IT members of the department and under the guidance of our Manager of IT Operations, your focus is to support our technical processes, infrastructure, and provide staff support. The role will focus on supporting staff in our Crown Heights hub, our HQ staff in DUMBO, and new markets as they come online.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,100
Min: $31K
Max: $80K
Operations Associate $55,848
Min: $35K
Max: $150K
Office Manager $56,850
Min: $40K
Max: $75K
Technical Support $65,943
Min: $48K
Max: $80K
Desktop Support $66,571
Min: $44K
Max: $99K
Sales Operations Analyst $69,857
Min: $30K
Max: $119K
Client Success Manager $72,700
Min: $40K
Max: $110K
Operations Manager $87,033
Min: $50K
Max: $125K
Business Analyst $87,048
Min: $65K
Max: $145K
Business Intelligence Analyst $87,156
Min: $55K
Max: $125K
Marketing Operations Manager $88,000
Min: $67K
Max: $116K
Customer Support Manager $90,333
Min: $61K
Max: $114K
Sales Operations Manager $99,250
Min: $86K
Max: $118K
Senior Business Analyst $99,722
Min: $80K
Max: $130K
Director of Operations $126,208
Min: $55K
Max: $200K
Director of Customer Success $136,800
Min: $98K
Max: $208K
Vice President of Operations $174,615
Min: $102K
Max: $220K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $217,819
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+21
Real Estate, Software
+5
AdTech, Software
+12
Digital Media, Software

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