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The Senior Director of Controls and Compliance at Resident is responsible for leading the internal controls program, regulatory compliance audits, and cross-functional collaboration within the company. This role involves building a best-in-class controls and compliance function, enhancing financial reporting processes, overseeing M&A activities, and educating control owners on SOX requirements.

Responsible for overseeing and improving the efficiency of customer support operations by analyzing metrics, identifying trends, auditing processes, and recommending improvements. Requires data analysis, performance oversight, and strategic reporting skills.

The BPO Program Manager will be responsible for implementing business initiatives and driving the efficiency and budgetary performance of 3rd party BPO partners. They will collaborate with cross-functional teams, manage budgets, and ensure program success through data analysis and process improvement.