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The Strategic Partnerships Manager is responsible for understanding market dynamics, building and nurturing partner relationships, and driving new growth initiatives at existing clients. This role involves effective negotiation, crafting compelling pitches to align with partners' needs, and developing standardized playbooks for partnership discussions. An in-depth understanding of financial systems and a metrics-driven approach are essential.

As a CX Quality Assurance Manager, you will develop and implement QA programs, monitor and analyze performance metrics, provide feedback and coaching to customer service teams, and lead quality improvement initiatives. Your role will ensure compliance with industry standards while collaborating with leadership to enhance customer experience.