NYC Tech Jobs and Startup Jobs

54

Customer Success Manager

Urbint
Greater NYC Area
21 hours ago
+44
Lead customer success activities for multiple customer accounts. Responsible for executing and assisting with the creation of customer specific revenue plans. Interface with management and cross-functional teams to build and maintain a superior and scalable customer experience. Build relationships and networks within customer accounts to discover how Urbint can add additional value. Establish metrics and KPIs to track customer engagement success. Create, champion and revise process improvement plans in partnership with all stakeholders. Have ability and hands-on product experience to be able to interact with the clients to troubleshoot and resolve product issues and concerns. Work with Product, Implementation and IT teams, as well as customers to develop and maintain a useful knowledge base for each of Urbint’s products.

Sales Operations and Talent Recruitment Manager

Northspyre
Greater NYC Area
1 day ago
+13
Northspyre is looking for a Sales Operations and Talent Recruitment Manager to join our fast-growing, venture-backed start-up team. This is an opportunity to empower customers in an old-school industry (real estate) with new technologies that can transform the way they manage projects. About Northspyre: Northspyre a cloud-based software solution for modern real estate owners, developers and their representatives. We automate tedious tasks to give

Customer Success Lead

Northspyre
Greater NYC Area
1 day ago
+13
Base Salary: $75k – $100kTarget total earnings: $100k - $135k Plus equity compensation Northspyre is looking for a Customer Success lead to join our fast-growing, venture-backed start-up team. This is an opportunity to empower customers in an old-school industry (real estate) with new technologies that can transform the way they manage projects.About Northspyre:Northspyre a cloud-based software solution for modern real estate owners, developers

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
1 day ago
+40
Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies). Capture partner insights to work with our product and engineering team to improve their CX. Investigate individual employee use cases with an eye for iteration on existing processes. Be a lead point of contact both internally and externally on issue escalations as needed. Become a subject matter expert on DailyPay’s service, including potential company specific intricacies. Train external partnership personnel on product specifics. Assist with various other operational projects.

Client Support Quality Assurance Analyst

DailyPay, Inc.
Greater NYC Area
1 day ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Customer Success Manager US

Centrical
Greater NYC Area
3 days ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value. 

Technical Account Manager - US

Centrical
Greater NYC Area
3 days ago
+17
At GamEffective, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of GamEffective resources to bear to help customers achieve dramatic and sustainable business value. 

Systems Engineer

Simon Data
Greater NYC Area
3 days ago
+37
You’ll work on automating, performance tuning and managing core technologies to the Simon Data ecosystem. We have a number of scale challenges which require sophisticated instrumentation and profiling in order to achieve the level of efficiency required to support our data throughput and processing requirements. Our ecosystem is in a constant state of iteration, and solutions which were appropriate at one stage and featureset of our platform may need assessment and re-implementation depending on current needs. We’re looking for people who have experience managing and hardening distributed systems with an eye towards performance.

Client Solutions Analyst

Simon Data
Greater NYC Area
3 days ago
+37
The Client Solutions Analyst (CSA) is the foundation of Simon Data’s Client Solutions Team, providing deep and responsive technical and client service to facilitate utilization of the Simon Data Platform. CSAs are responsible for a portfolio of accounts in partnership with dedicated Client Solutions Managers (CSM), providing the first line of responsive support that clients can rely on for their day-to-day needs. CSAs are expected to develop and maintain a deep understanding of their clients’ data and marketing workflows, enabling them to support clients in creating useful audiences and datasets to power dynamic and targeted customer experiences.

Event Manager

Simon Data
Greater NYC Area
3 days ago
+37
Simon Data is looking for an Event Manager to lead all of our industry and proprietary events. You will collaborate with our internal teams on event production and client experience to elevate the Simon brand. This includes securing venues, handling budgets, promoting events through appropriate channels, serving as an industry expert by highlighting and securing our presence at meaningful conference/trade shows throughout the year, managing vendors, providing on-site coordination and problem solving any issues along the way!

Information Security Engineer

Integral Ad Science
Greater NYC Area
4 days ago
+47
We are looking for an Information Security Engineer to join our team to help us build and secure the Integral Ad Science (IAS) infrastructure and security operations. As part of the Information Security team you will participate and collaborate with multiple Product and R&D teams to ensure that the IAS Platform and our architecture remains secure and compliant.  We are a small but growing group of dedicated hard working individuals working to secure IAS relying on our experience and industry standards and we are looking for a dynamic, personable individual to join this team. If you enjoy the pace of the changing security landscape and an environment where you can make a direct and visible impact, then IAS is the place for you.

Administrative Assistant

Crossix
Greater NYC Area
4 days ago
+29
Support CEO in all administrative functions; including, but not limited to, travel, scheduling, expenses, and errands. Provide additional support to members of the Executive Leadership Team on an as needed basis (expenses, travel, etc.). Organize catering support for meetings and interviews. Support conference room management and tidiness. Assist Marketing and Culture Club with events. Coordinate Executive Leadership events and meetings. Active member of the Administrative Team. Partner with fellow teammates to ensure seamless delivery and planning for events and office coordination.

Customer Success Manager

Braze
Greater NYC Area
4 days ago
+31
Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients. Product expertise through delivery of training and planning workshops to clients.

IT Support Technician

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Greater NYC Area
4 days ago
+54
Provide end user support for all computer hardware, software, peripherals, printers, conferencing, and A/V equipment in a predominantly MacOS environment. Operate A/V equipment for streaming and recording company meetings and events.  Maintenance of IT inventory. Endpoint provisioning and management using JAMF. Assist with infrastructure maintenance and upgrades. Contribute to ongoing development of policies and practices within the IT Team Work effectively in a cross-functional, fast-paced environment with a test-and-learn culture that requires fast pivots and seamless communication. Keep up to date knowledge base of how to’s and instructional documentation.

Senior IT Engineer / IT Manager

Imagen Technologies
Greater NYC Area
4 days ago
+23
We’re looking for a Senior IT Engineer who is capable of taking responsibility for managing the technical infrastructure supporting end user devices, physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are secured to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth as a manager in the coming 12-18 months.

Compliance Manager

LeafLink
Greater NYC Area
4 days ago
+21
LeafLink is seeking a Head of Compliance to join our fast-growing team, reporting directly to the VP of Finance. In this role, you will be responsible for the development, implementation, and ongoing management of LeafLink Inc.’s comprehensive compliance program which includes managing enterprise and security risk. LeafLink Inc. serves an industry with several legal and regulatory compliance obligations. This role will require you to research relevant external guidelines and build a comprehensive risk management program dedicated to ensuring proactive compliance with LeafLink’s various business activities, including client onboarding, Know-Your-Customer policies for marketplace participants and enhanced diligence for clients of the LeafLink Financial program. You will collaborate with management across each functional line of service at LeafLink Inc. to develop a industry defining compliance program that leverages LeafLink’s unique market position in order to enable rapid compliant growth in a highly regulated space. You need to be a hands on independent, thoughtful problem-solver with excellent written and verbal communication skills and who is comfortable operating in a fast pace environment, managing multiple internal and external stakeholders with demanding deadlines.

Primary Care Provider

Galileo
Greater NYC Area
5 days ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Logistics Manager

LeafLink
Greater NYC Area
5 days ago
+21
LeafLink is seeking an experienced operations manager to join a brand new line of business at LeafLink. In this role, you will spearhead the operations of new LeafLink offerings that set the supply chain standards for the cannabis industry’s. As the operations manager, you will ensure the successful management and execution of the day-to-day operations to create an amazing delivery experience for our brands and retailers. This role will require you to constantly assess operational metrics to identify process improvements, cost savings initiatives and customer pain points. The breadth of this role requires that you have the desire to understand the high level strategy and ability to execute on the low-level details. Likewise, you will need the ability to communicate across a wide stakeholder group that spans from our executive team to our product partners. This role, and industry, necessitates a self-starter who enjoys a very fast pace, and can juggle many tasks and deadlines. 

VP of Customer Success

Reonomy
Greater NYC Area
5 days ago
+42
Develop, coach and scale a team of client success partners and managers to ensure that all customers are addressed with best-in-class support. Optimize team performance utilizing key metrics and coaching methods. Develop a customer success career path that builds on the skills of senior team members in a way that engages them and increases retention . Design best practices and procedures that support a top notch customer experience for our clients, including onboarding experience and capturing product feedback. Identify improvements of current processes and tooling to promote team efficiency. Drive revenue growth by identifying upsell opportunities and reducing churn.

Health Advocate

Galileo
Greater NYC Area
6 days ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

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