Platform Training & Certification Specialist
Greater NYC Area
1 week ago
You will establish training curricula, create classroom training content and produce training and testing material for use in customer- and partner-facing training courses, as well as for internal staff development.
You will own the strategy and program development for LeafLink’s suite of customer-training initiatives.
You will manage all training delivery, from the creation of customized training content through webinars to execution of training sessions.
You will collaborate with our Product Management, Engineering, Sales and Client Experience Teams on a daily basis to develop comprehensive, high-quality training and certification content.
You will keep yourself well-versed on Product’s feature roadmap as well as real-time platform developments to ensure this information is communicated to customers in a proactive and thoughtful manner.
You will approach your work with an innovation mindset, relying on your expertise in customer training to inform our approach.