NYC Tech Jobs and Startup Jobs

7

Senior Program Manager

Skillshare
Greater NYC Area
2 days ago
+32
As the Senior Program Manager of Teacher Success at Skillshare, you’ll drive meaningful impact by ensuring the long-term happiness and success of our most valuable teachers on the platform. You’ll be responsible for our “Top Teacher” program, working 1-on-1 and at-scale with Skillshare’s most successful teachers to provide content coaching and guidance to help unlock their greatest potential. In collaboration with the Creative team, you’ll strategize and execute all programming for Top Teachers, including contests, events, webinars, educational resources, and more. You’ll take both a macro view in envisioning how our success programs and offerings for teachers should evolve over time, as well as a micro view in making operational improvements to increase the day-to-day efficiency and effectiveness of our workflows. This position is perfect for a creative community-builder who loves bringing people together, developing new and innovative experiences, and building systems to last.

Data Governance Lead

Newsela
Greater NYC Area
6 days ago
+42
The Data Governance Project Manager will lead and support Newsela’s Data Governance (DG) initiative by capturing, compiling, and documenting DG policies, best practices and recommendations. You will assist in developing metadata standards to ensure accuracy and consistency. You will create DG and Data Quality KPIs, document workflow and lineage to determine change impact, control DG project scope, goals and objectives and assist in building and maintaining centralized data inventories, dictionaries, and data flows as it relates to DG. You will also take a hands-on approach to collaborating across analysts and business professionals. 

Marketplace Integrity, Specialist

Teachers Pay Teachers
Greater NYC Area
1 week ago
+24
As a member of our Marketplace Integrity team, you will preserve and protect our marketplace and community with objective policy enforcement, thoughtful community support and education, and implementation of systems designed to swiftly and proactively address risks to our brand and community. 

Marketplace Integrity, Lead

Teachers Pay Teachers
Greater NYC Area
1 week ago
+24
As the Marketplace Integrity (“MI”) manager, you will head up a team that serves as the eyes and ears of TpT’s marketplace, overseeing a wide-ranging portfolio of issues that touch on some of the most important aspects of TpT’s business, its community relationships, and the user experience.  Your core responsibilities will include: maintaining and enforcing TpT’s policies and procedures, including regarding intellectual property, offensive content, and fraudulent activity. This is a high visibility role, which will involve frequent touchpoints with leaders of cross-functional teams including the CEO, Chief Legal Officer, VP of Brand Marketing and Communications, and our Director of Seller Happiness.

Customer Success Specialist

Summer
Greater NYC Area
2 weeks ago
+18
As a founding member of Summer’s Borrower Success team, you’ll work directly with student loan borrowers to help them navigate federal forgiveness and repayment programs. With training and hands-on experience, you’ll become an expert in the student loan landscape and will be the first point of contact for our users. You’ll also be integral to developing internal systems and processes to scale a growing team and help thousands of borrowers who are new to Summer.

Manager of Customer Service

Newsela
Greater NYC Area
2 weeks ago
+42
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Executive Administrative Assistant

Newsela
Greater NYC Area
3 weeks ago
+42
This Administrative Assistant for Newsela Executive Team so you get to help define the role and set the standard for the future. You’ll partner and support executives across Sales, Marketing, Community, Product, Technology, Content, and Human Resources. Blending your customer-centric mindset and innate ability to multitask with acute attention to detail, you will be an important catalyst to enabling our rapid growth through operational efficiency. In this role, you will have the opportunity to work closely with a passionate and driven leadership team who is helping shape the future of K-12 education.

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