Vice President, Customer Success
Greater NYC Area
1 day ago
The Vice President of Customer Success will transform and scale Newsela’s Customer Success team into a visionary, industry-leading customer success organization. Reporting to the Customer Officer, you’ll set our overall customer success strategy to include: leveling up our team’s ability to have strategic curricular conversations with District Administrator that lead to shifts in perception and adoption of Newsela as a comprehensive curricular replacement, creating continuous customer/buyer feedback processes and establishing Newsela as a thought leader to inform product refinement and innovation, improving overall customer satisfaction and product adoption, and building out segmentation models that deliver great value in a scalable way. You’ll also be responsible for building a suite of customer success metrics, with cross-functional alignment, that helps drive predictive business outcomes.