NYC Tech Jobs and Startup Jobs

6

Vice President, Customer Success

Newsela
Greater NYC Area
1 day ago
+43
The Vice President of Customer Success will transform and scale Newsela’s Customer Success team into a visionary, industry-leading customer success organization. Reporting to the Customer Officer, you’ll set our overall customer success strategy to include: leveling up our team’s ability to have strategic curricular conversations with District Administrator that lead to shifts in perception and adoption of Newsela as a comprehensive curricular replacement, creating continuous customer/buyer feedback processes and establishing Newsela as a thought leader to inform product refinement and innovation, improving overall customer satisfaction and product adoption, and building out segmentation models that deliver great value in a scalable way. You’ll also be responsible for building a suite of customer success metrics, with cross-functional alignment, that helps drive predictive business outcomes. 

Sales Enablement Program Manager

Newsela
Greater NYC Area
4 days ago
+43
As part of our Sales organization, you’ll have the opportunity to work with a highly collaborative, engaged team that spans Field Sales, Sales Development, Account Management, and Sales Operations, and Business Development. You’ll be joining a company that has made significant investments in sales enablement and truly believes in the impact of the sales enablement function. You’ll get to play a part in expanding that investment as we grow to support our customer success team as well as our sales team. You’ll get to hone your communications to build sales collateral and playbooks that drive substantial growth in our customer base, and see how that growth directly enhances K-12 education in schools across the U.S.

Corporate Counsel

Newsela
Greater NYC Area
4 days ago
+43
As Corporate Counsel, you will have an immediate impact on key aspects of Newsela’s ability to scale and deepen our impact on improving K-12 education. You’ll have the opportunity to provide counsel on a broad range of issues to our leadership team, and will be an expert legal opinion on everything from commercial contracts, intellectual property, privacy. data policies, to education mandates. You’ll get to flex your creative thinking and practical lawyering to address complex questions at the intersection of education and technology. You’ll also have the opportunity to develop and implement systems and processes to refine and scale our business’ internal efficiency as we grow. You’ll be part of a passionate, driven team laser-focused on improving the classroom experience for teachers and students around the world.

Manager, Web & Information Services

Alliance for Young Artists & Writers
Greater NYC Area
5 days ago
The Alliance for Young Artists & Writers, the nonprofit organization that presents the Scholastic Art & Writing Awards, is looking for a Manager, Web & Information Services. The Manager, Web & Information Services, is a key member of the organization’s senior staff, overseeing the systems that are essential to the administration of the Awards. The successful candidate will be someone able to adapt to circumstance and who understands the

Manager, Customer Support Operations

Newsela
Greater NYC Area
5 days ago
+43
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Information Technology (IT) Manager

New Classrooms
Greater NYC Area
3 months ago
+11
The IT Manager is responsible for the ongoing support of all aspects of the organization's technology environment including software, hardware (including A/V equipment), networks, user accounts, and information security.  This full-time role ensures that all New Classrooms employees receive friendly and proactive technical support.

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