Customer Support Specialist
Greater NYC Area
3 weeks ago
Be the product expert and open to learning all facets of the business, product, and service offer.
Clearly explain access technology and product details to stakeholders via email and phone.
Provide quick, knowledgeable, and “best-in-class” customer service to all stakeholders.
Ensure a seamless customer experience from start to finish, including assisting Customer Success Managers in account coordination from Purchase Order to end-user usage.
Coordinate and troubleshoot with stakeholders.
Create, compose, and manage Help Center documentation including editing existing articles and creating new ones when need arises/new features are released.
Update management on customer related trends and suggest improvements.