NYC Tech Jobs and Startup Jobs

4

Executive Assistant

Skillshare
Greater NYC Area
2 hours ago
+32
Our executive team prides itself on working hard and being self-sufficient, however as the business scales, calendars and projects have become increasingly complex. That’s where you come in. We’re looking to bring on an expert Executive Assistant who can seamlessly integrate with our executive team and give them leverage across the board – whether that’s booking travel, coordinating a smooth board meeting, or saving our CEO from himself when it

Executive Administrative Assistant

Newsela
Greater NYC Area
23 hours ago
+42
This Administrative Assistant for Newsela Executive Team so you get to help define the role and set the standard for the future. You’ll partner and support executives across Sales, Marketing, Community, Product, Technology, Content, and Human Resources. Blending your customer-centric mindset and innate ability to multitask with acute attention to detail, you will be an important catalyst to enabling our rapid growth through operational efficiency. In this role, you will have the opportunity to work closely with a passionate and driven leadership team who is helping shape the future of K-12 education.

Associate Customer Support Manager

Skillshare
Greater NYC Area
5 days ago
+32
As Skillshare’s Associate Customer Support Manager, you’ll play an integral role in building out our customer support program by overseeing our global support staff and empowering them to deliver an amazing experience to our community. In this role, you’ll manage the day-to-day for a team of 15 remote support agents, create new systems and processes to track quality and scale efficiency, and develop and facilitate trainings for the team to ensure ongoing growth and engagement. 

Sr. Manager of Customer Service

Newsela
Greater NYC Area
3 weeks ago
+42
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

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