NYC Tech Jobs and Startup Jobs

13

Trust & Safety Manager

Skillshare
Greater NYC Area
15 hours ago
+32
As Skillshare’s Trust & Safety Manager, you will be responsible for developing and building out our T&S program as we scale. In this role, you’ll oversee and execute our T&S processes to identify and root out problematic behavior, create new strategies and workflows using tools such as Sift Science and SQL, and develop policies and guidelines for Skillshare. This is a challenging role with a lot of growth potential – you’ll own the hands-on work initially, and start to build out processes and strategy that can scale with the growth of our business.

Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
15 hours ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus will be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Network Engineer

Manager, Logistics

Team Lead, Operations

Claims Team Lead

Manager, Operations

Store Experience Manager

Sr. Manager, Dry Cleaning Operations

Sr Manager, Operations

Store Operations Manager

Drop-Off Box Team Lead

Customer Experience Associate II

Operations Associate

General Manager, Operations

Weekend Team Lead, Customer Experience

Customer Experience Associate II - Weekends Only

Store Experience Associate

Load 10 more jobs17 jobs at Rent the Runway

Marketplace Integrity, Lead

Teachers Pay Teachers
Greater NYC Area
1 day ago
+24
As the Marketplace Integrity (“MI”) manager, you will head up a team that serves as the eyes and ears of TpT’s marketplace, overseeing a wide-ranging portfolio of issues that touch on some of the most important aspects of TpT’s business, its community relationships, and the user experience.  Your core responsibilities will include: maintaining and enforcing TpT’s policies and procedures, including regarding intellectual property, offensive content, and fraudulent activity. This is a high visibility role, which will involve frequent touchpoints with leaders of cross-functional teams including the CEO, Chief Legal Officer, VP of Brand Marketing and Communications, and our Director of Seller Happiness.

Manager of Customer Service

Newsela
Greater NYC Area
4 days ago
+42
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Customer Educator (NYC)

Teachable
Greater NYC Area
5 days ago
+38
Efficiently deliver solutions to customers by email and live chat and drive results by meeting or exceeding individual and team productivity and quality goals. Build encyclopedic knowledge of the functionality and capabilities of the Teachable platform, keeping pace with the continued evolution of our product features and capabilities. Demonstrate strong communication and interpersonal savvy by explaining processes and technical information in a concise and thorough manner, to support diverse customers and teammates. Collaborate and help close the customer feedback loop by reporting/synthesizing feedback to our product and engineering teams.

Showroom Supervisor

Moda Operandi
Greater NYC Area
1 week ago
+48
Manage the day to day operations of the showroom, team scheduling and standards. Manage operations and processes for all merchandising and stylist showroom requests. Assist stylist in their appointments as requested. Ability to host clients when stylist is unable; must have a comfortable and professional level interacting with clients. Drive excitement and client engagement, leading to sales and client acquisition, through the planning and merchandising of showroom product. Act as a senior Moda Ambassador to host showroom client events and activations. Create opportunities to surprise & delight clients; execute the highest level of bespoke luxury service in the industry and drive Stylist team to execute the same. Schedule product training for the Stylist team and support to train new Stylists.

General Manager, Retail Operations

Macy's, Brand Experience
Other
1 week ago
ABOUT THE ROLE The General Manager of Retail, Brand Experience is responsible for driving operational innovation and excellence for new projects led by the Brand Experience team at the individual store level. The function of the role sits at this intersection of the operational needs associated with the merchandising + creative services departments and the retail store and manages the operational processes to bring the store experience to life. 

Administrative Assistant

Newsela
Greater NYC Area
1 week ago
+42
This Administrative Assistant for Newsela Executive Team so you get to help define the role and set the standard for the future. You’ll partner and support executives across Sales, Marketing, Community, Product, Technology, Content, and Human Resources. Blending your customer-centric mindset and innate ability to multitask with acute attention to detail, you will be an important catalyst to enabling our rapid growth through operational efficiency. In this role, you will have the opportunity to work closely with a passionate and driven leadership team who is helping shape the future of K-12 education.

Senior Software Engineer - NetSuite

Moda Operandi
Greater NYC Area
1 week ago
+48
Build state of the art systems that have real revenue-generating impact. Be creative and experiment with new solutions while also being pragmatic and committed to code optimization, maintainability, and quality that can scale to a large user base. Help define our development environment, and communicate the best development practices within the organization (code reviews, testing, lighting talks, etc). Develop and implement distributed systems using best practices and tools - including documentation and evangelism. Work closely with other teams (business partners, Product, and UX) to drive product development. Own everything from development through to production, including AWS assets. Lead discussions and contribute to technical architecture decisions. Mentor more junior engineers.

Senior IT Specialist

Primary Kids
Greater NYC Area
1 week ago
+19
Primary just recently crossed 50 employees, and is organized into a number of departments (such as Merchandising, Supply Chain, Tech, Customer Support, Creative, etc.) with distinct IT needs in each area, as well as shared needs across the organization. As the Senior IT Specialist, you will work with leaders from across the company to ensure that teams have the support they need to execute against their goals, that IT issues are being handled swiftly and that we’re setting up systems and policies that enable everyone to work more smoothly together.

IT Service Desk Technician

Moda Operandi
Greater NYC Area
1 week ago
+48
First point of contact IT Service request. Walk users through troubleshooting process. Escalate issues to appropriate parties. Follow up and update users on status and provide information. Record troubleshooting steps and resolutions within ticketing system. Monitor and maintain computer systems. Onboarding . Maintain computer inventory. Keep IT equipment up to date. Assist users with using Zoom for conferencing. Manage user accounts across various platforms. Provide updates and backups of user computers upon request. Maintain AV equipment.

Associate General Counsel - Corporate

Moda Operandi
Greater NYC Area
2 weeks ago
+48
The LEGAL team enables Moda Operandi to realize its vision of empowering style through exceptional design. The team provides responsive, collaborative, high-quality legal services and sound business solutions to our partners across all areas of Moda Operandi, including corporate governance, financial reporting, relationships with vendors, employment law, intellectual property, real estate transactions, GDPR, CCPA, insurance, tax, customs, and others. The team ensures we are operating in-line with Moda Operandi’s vision, mission, strategies, and objectives. 

Wow Specialist (Seasonal)

Primary Kids
Greater NYC Area
1 month ago
+19
About Us Primary is a vertically integrated ecommerce brand that is changing how parents shop for kids clothes. We have our sights set on transforming the $30B kids clothing industry in the U.S. We are venture-backed, and building a team of superstars with significant experience across ecommerce, apparel, and technology. We launched mid-2015 to overwhelming press and customer response (82 NPS score), and are on our way to building a break

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