NYC Tech Jobs and Startup Jobs

13

Customer Success Manager

Braze
Greater NYC Area
2 days ago
+31
Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients. Product expertise through delivery of training and planning workshops to clients.

Technical Support Engineer

Customer Support Manager

Fluent, Inc.
Greater NYC Area
5 days ago
+32
The Customer Support Manager is responsible for ensuring customer-related requests are answered seamlessly and effectively. This is a “hands-on” position where you’ll be jumping in to answer tickets (where needed) while working closely with our product team in order to create an exceptional customer fulfillment experience. You’ll be helping to craft the operational process and procedures designed to move our Customer Support Team to the next level. The ideal candidate for this role has a proven track record and passion for creating, supporting and influencing engaging customer experiences. Someone who is motivated to be the driving force behind an amazing customer success team. Ideally, you’ve had solid experience with technical support/service while working collaboratively with internal stakeholders (including; web-product development, compliance, and sales/account management).

Customer Success Manager

Dynamic Yield
Greater NYC Area
5 days ago
+45
Create and deliver exceptional client-facing training that is easy to absorb to a wide variety of business and technical uses, both virtual, in-person, and written. Create course objectives and metrics, and then track and analyze to measure effectiveness, iterating on content and delivery as needed. Work closely with the product and knowledge teams to ensure training curricula is always up-to-date and captures new features as needed. Communicate and train on new features and best practices to ensure customers stay engaged with the platform. Manage end-to-end training events and logistics, including budgeting, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations.

Director of Business Development, Operations

Prizeout
Greater NYC Area
6 days ago
+17
WHAT IS PRIZEOUT? Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds. WHY PRIZEOUT? At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We

Client Services Specialist - WEST COAST BASED

Namely
Remote
1 week ago
+25
The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience. Build strong relationships with clients in their pod.  Deliver exceptional client support in accordance with our quality guidelines Partner with pod team members to provide a holistic approach when solving client issues that span across product swimlanes. 

Associate Corporate Counsel

Integral Ad Science
Greater NYC Area
1 week ago
+47
As an Associate Corporate Counsel, you will assist the IAS Legal Team based in New York, with providing legal support for commercial transactions, intellectual property, employment and corporate matters and compliance in the US and around the globe. The Associate Corporate Counsel will help contribute to the ongoing enhancement of legal operations and policies as IAS continues to grow and evolve.

Customer Success Client Trainer

DailyPay, Inc.
Greater NYC Area
1 week ago
+40
The Customer Success Training Manager is a client-facing role responsible for the development and implementation of training plans in line with business objectives. This position requires excellent project management and communication skills and a high degree of self-motivation. You will need to identify training needs, organize and monitor external training, e-learning, etc and deliver training sessions yourself. Flexibility, creativity and great organizational skills come in handy with this exciting, fast-paced position.

Corporate Counsel

Integral Ad Science
Greater NYC Area
1 week ago
+47
Integral Ad Science is seeking a talented, business-oriented Corporate Counsel to assist the General Counsel based in New York, to provide legal support for commercial transactions, intellectual property, employment matters and compliance across the US. The Corporate Counsel will help contribute to the ongoing enhancement of US legal operations and policies as Integral Ad Science continues to grow and evolve.

Client Services Operations Manager

Yotpo
Greater NYC Area
1 week ago
+47
As a CLIENT SERVICES OPERATIONS MANAGER at Yotpo, you will focus on process, performance, efficiency and strategy. You’ll succeed in and enjoy this role if you rely on quantitative and qualitative analysis to identify problems. You will be responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company. 

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
1 week ago
+47
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Head of Customer Success

DailyPay, Inc.
Greater NYC Area
1 week ago
+40
As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

Senior In-House Counsel

ActionIQ
Greater NYC Area
3 weeks ago
+28
ActionIQ is looking for a motivated, business savvy Senior In-House Counsel to be the founding hire of our legal team. This role will be a strategic partner to our go-to-market teams, and will handle a broad range of responsibilities, marrying a deep understanding of all aspects of commercial law with a nuanced view of the direction of the business. The ideal candidate loves to draft and negotiate complex contracts and will appreciate being a critical part of the operations in a fast-growing, market-defining startup.

Client Operations Manager

Capital Rx
Greater NYC Area
1 month ago
Support implementation and client management teams with all day-to-day client requirements. Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Analyze incoming client requests and work with internal and external teams to complete required plan documentation. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent. Lead pre- and post-implementation quality assurance and testing to validate coding accuracy. Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address. Handle and resolve sponsor and member issues, escalating as needed. Research and respond to claims processing and system configuration inquiries. Coordinate integration of other data inputs into client management processes. Collaborate cross functionally to support general client operations, as required.

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