NYC Tech Jobs and Startup Jobs

184

Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
9 hours ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus will be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

CX Operations Associate

Claims Team Lead

Store Experience Associate

Senior Director, Customer Success and Implementati…

Crossix
Greater NYC Area
10 hours ago
Leverage first-hand knowledge of specialty pharmacy data and analytics. Maintain customer success via subject matter expertise in client-facing engagements. Retaining and growing client relationships. Manage team of customer success associates. Work closely with Business Development through post-delivery client interactions.

Counsel

Teachable
Greater NYC Area
10 hours ago
+38
Directly reporting to the VP, Legal and Compliance, you will be a central member of the team tasked with helping uncover, understand, and ultimately mitigate the legal and compliance risks that Teachable faces. You will be focusing your time on two sides of the same coin - law and compliance. In this role, it’s imperative that you can research and synthesize the legal requirements that we face and then pivot to implement policies, programs, or projects that ensure compliance with those laws. This person in this role will be a key figure assisting with keeping the organization safe and sound as we rapidly progress on our mission.

Client Experience Manager

Movable Ink
Greater NYC Area
10 hours ago
+31
The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will get to work with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in the business in a collaborative environment that invests in its’ talent and culture.

Customer Support Manager, Practice Management

Flatiron Health
Greater NYC Area
10 hours ago
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Customer Support Associate

Patent Counsel

Engagement Manager

Employment Counsel

Corporate Counsel, Research

Manager, Regulatory Strategy [Regulatory Affairs]

Load 3 more jobs7 jobs at Flatiron Health

Junior Life Insurance Case Manager

Sproutt
Greater NYC Area
1 day ago
+11
The Life Insurance Case Manager is responsible for processing life insurance applications, from submission to carrier through policy issuing, while insuring superb customer experience. This is a great opportunity to learn about the life insurance industry and products, and to get a hands-on experience from working in a fast-paced startup environment. 

Commercial Transactions Attorney

The Trade Desk
Greater NYC Area
1 day ago
+16
Support the global real estate and facilities team with the expansion and maintenance of its portfolio of offices in the U.S., Canada, U.K., parts of EMEA and APAC; Structure, draft, review, negotiate, and manage a variety of agreements including master service agreements, NDAs, vendor agreements, leases, temporary office space agreements, purchase and sale agreements, project management agreements, construction agreements, and other ancillary documents; Identify, research, analyze, and advise teams on a wide range of relevant legal topics (e.g., licensing, intellectual property, commercial, data security, real estate and privacy law), issues, and risks; Counsel internal clients on a variety of real estate matters including strategy and planning, insurance requirements, and tax and regulatory considerations; Manage outside counsel; Communicate complex legal concepts in layman’s terms; Handle pre-litigation commercial and real estate disputes and resolutions; and Improve our legal processes to help us scale globally with a consistent but locally relevant approach.

Director, Business Development

Customer Success Manager - Spanish Speaking

Talkwalker
Greater NYC Area
1 day ago
+18
The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

Customer Success Manager

CB Insights
Greater NYC Area
1 day ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include some of the world’s leading corporate Strategy and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.

Senior Customer Success Manager

Client Onboarding Specialist

Localization Quoting Specialist

Welocalize
Greater NYC Area
2 days ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Associate Counsel

TrialSpark
Greater NYC Area
2 days ago
+20
Perform the range of corporate tasks, such as drafting board approvals for equity grants, board resolutions, ratifications, etc. Amend and refile governance documents. Draft and file incorporation documents for subsidiaries and other entities. Project manage/conduct due diligence for various workflows. Draft, negotiate, and otherwise drive contracts, such as licensing/purchase transactions, and agreements with clinical organizations, pharmaceutical entities, and strategic partners. Maintain and manage corporate documents and resources. Advise on finance-related questions, such as 701 analysis and 409a valuation. Distill complex legal concepts for legal and non-legal colleagues. Exercise pragmatic, risk-based, and adaptable judgment to prioritize work and obligations. Judiciously outsource to external attorneys and supervise their work product.

Deputy General Counsel

Paxos
Greater NYC Area
2 days ago
+29
The Deputy General Counsel will report directly to the General Counsel & Chief Compliance Officer and will manage our inhouse legal team. This is a new position necessitated by Paxos's business growth. We’re moving into new and exciting areas, and we need you! The Deputy General Counsel will oversee the day-to-day functioning of the legal team and will also work closely with the compliance team. This role will engage proactively with the rest of the company, including the Operations, Product, Engineering, and Finance teams to advance the company’s mission.

Customer Success Advocate (German Fluency)

monday.com
Greater NYC Area
2 days ago
+19
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Assistant General Counsel

Candid™
Greater NYC Area
2 days ago
+29
This individual will have the opportunity to research legal issues key to the growth of our business and develop solutions, as well as work with operational groups to drive implementation. As a startup with, this role will have plenty of opportunities for growth and additional responsibilities.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
2 days ago
+13
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Client Success Manager

Yotpo
Greater NYC Area
2 days ago
+13
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Carrier Success Associate

Transfix
Greater NYC Area
2 days ago
+14
Train and walk carrier through carrier Standard Operating Procedure. Monitor and document carrier performance. Train drivers and dispatchers on app utilization. Update status throughout the life of a shipment. Escalate issues that arise with carriers and/or shipments to Carrier Success Escalations, Carrier Management Team Leads and Account Managers. Ensure that we provide an overall positive experience with carriers. Maintain constant communication with carrier throughout the life cycle of the shipment. Work cross functionally with other carrier support representatives to ensure customer satisfaction is maintained throughout all regions.

Manager, Business Development

StrongArm Technologies
Greater NYC Area
2 days ago
+22
In this role, you will have to be adaptive, innovative and strategic. Some days will require you to be on-site interfacing with key enterprise decision-makers, other days will require you to craft messaging and work with marketing to deploy a new use case, while other days will have you planning sales and partnership strategies. Like any good opportunity at a scaling company, this role will ask you to take on a lot of different challenges. At the same time, this role will give you ample opportunities to succeed and grow with the role and the organization.

Customer Success Manager, Brazil/ US (Growth)

Outbrain
Greater NYC Area
2 days ago
Convert inbound leads to successful Outbrain advertisers through call-based pitches, proposal development, and administration to ensure a great client experience. Manage client kickoff calls and onboarding processes for new partners to help educate them on native’s best practices and optimizations. Troubleshoot and resolve client issues; timeliness is key here! Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization. Manage and grow your own book of business, helping your clients achieve the best ROAS possible. Provide key insights to technical and product teams to help identify opportunities to enhance the product and overall customer experience.

Customer Support Associate

Rhino
Greater NYC Area
2 days ago
+27
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email. Resolve issues in a timely way while effectively prioritizing customer needs. Triage tickets to the appropriate internal departments and work with them to resolve the issue. Identify trends in support needs to influence site design, email copy, and product workflow.

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