NYC Tech Jobs and Startup Jobs

95

Support Manager

Paperspace
Greater NYC Area
43 minutes ago
+34
• Help Support Specialists meet their professional goals, prioritize tasks, develop work efficiency, and clearly communicate areas of improvement, including quarterly reviews. • Coach Support Specialists through their side-projects. Each team member works on projects in their area(s) of interest, and the Manager keeps them on track to prioritize and move their initiatives forward. • Engage with Paperspace customers through Zendesk support and occasionally email correspondence. • Own support processes to effectively handle issues like escalations, service incidents, shift handoffs, onboarding of new Specialists, and identifying areas for improvement. • Own the administration of Zendesk, including ticket workflows, automations, macros, SLAs, and reporting.  • QA support tickets regularly for tone, accuracy, and content.

Junior Attorney

DailyPay, Inc.
Greater NYC Area
49 minutes ago
+31
Review and negotiate NDAs, sales agreements, service orders, and SAAS agreements. Conduct legal research and writing. Assist Head of Legal & Compliance with creation of internal policies and procedures. Collaborate closely with internal sales team.

Client Service Support Associate

Imagineer Technology Group
Greater NYC Area
1 hour ago
+27
Join our growing Client Services team! We are looking for a dynamic and performance driven Client Service Associate to join our growing services team. This position serves as the front-line in our customer engagement, technical support, and relationship management efforts. We’re looking for collaborative team players to help us support the growth of our business while maintaining exceptional customer satisfaction. If you’re a go-getter with

Customer Service Associate

Fluent, Inc.
Greater NYC Area
12 hours ago
+32
The Customer Service Associate performs a variety of customer service activities. The Customer Service Associate handles front-line communication responses in the customer service portal for a variety of requests in an efficient and effective manner to keep customers delighted and to retain business.

Customer Support Associate II

Gemini
Greater NYC Area
12 hours ago
+29
Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects. 

Corporate Counsel

Knotel
Greater NYC Area
12 hours ago
+18
The Corporate Counsel will be a key member of the legal team assisting with, and in many cases managing, the corporate legal functions that power Knotel, including with respect to employment, international expansion, employment, corporate governance and other transactional and commercial matters. S/he will also be responsible for assisting with certain ongoing strategic matters and transactions. This position reports to our Associate General Counsel, Corporate & Securities.

Real Estate Counsel

Customer Support Representative

Riskified
Greater NYC Area
18 hours ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Customer Service Operator

Meero
Greater NYC Area
18 hours ago
+16
- Phoning for our international customers. - Send and receive calls. - Coordinate photoshoots between clients and photographers. - Follow-up of client files.

Customer Service Coordinator

Meero
Greater NYC Area
18 hours ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

Employment Counsel

CLEAR
Greater NYC Area
1 day ago
+12
The Employment Counsel position at CLEAR will be responsible for all functions related to employment law for both our national HQ and our field operations team of more than 1,300 employees. This position will report directly to and work closely with our General Counsel. You will have the opportunity to set a vision and the chance to execute on it. This position will be based at our NYC Headquarters.

Corporate Counsel

Client Support Account Manager

RubyApps
Greater NYC Area
1 day ago
+29
Communicating with clients to determine requirements, provide details, and receive approval on estimates. Collaborating with engineering teams to define the optimal solution and effort required. Ensuring updates have been verified by our internal quality assurance team. Choreographing multiple production website updates and client responses to ensure timeliness and accuracy.

Logistics Coordinator - Bilingual in Chinese and E…

Arms Global Inc
Other
1 day ago
+15
Position Overview: The Logistics Coordinator is going to work at Arms Global, the Logistics arm for Kung Fu Tea. Working at the office/warehouse in New Hyde Park, Long Island, the person is responsible for coordinating international shipments from the suppliers to designated customers.   Applicants should have basic knowledge of import logistic practices and different modes of transportations, e.g. experience working at functions/departments

Customer Success Associate

Ellevate Network
Greater NYC Area
1 day ago
+12
Are you looking to use your skills for good? Ellevate Network is the leading community for professional women committed to helping each other succeed. This is a rare opportunity to gain broad experience at a tight-knit growing company that's passionate about social change.   We are looking for a full-time Customer Success Associate to join our New York City team. We strongly value diverse perspectives and care deeply about building a positive

Corporate Counsel

Reonomy
Greater NYC Area
2 days ago
+32
As Corporate Counsel at Reonomy, you'll be essential to the success of our growing business as our sole legal counsel. As we bring our legal team in house, we will rely heavily on your legal expertise to navigate our complex data partnership agreements, enterprise agreements, and many more. In addition, we will leverage your support to revamp our overall processes and the way we interact with our customers and vendors at the contract stage. Your work will be vital to major decisions within Reonomy. With an environment that presents unique and evolving challenges, we need a skilled, creative, and multi-faceted Corporate Counsel to drive the best strategy for each situation.

Expert Consultant: US Political Landscape + Digita…

Graphika
Greater NYC Area
2 days ago
+27
Graphika seeks an expert to assist with investigations of US-based domestic disinformation networks in 2020. The best candidates know the US political landscape in and out, and are familiar with digital campaigning operations on across the political spectrum. This subject matter expert will have the opportunity to contribute to a wide range of projects, both analytical and investigative.

Head of Government Relations

Gemini
Greater NYC Area
3 days ago
+29
We are seeking a seasoned government affairs professional — our first external hire in this role. This person will lead and grow an effective government relations practice that accelerates Gemini's growth across the world and supports our mission. The ideal candidate is both an architect and a builder: you can craft a strategy (state and federal) and also roll up your sleeves to get the job done. You are an expert communicator and collaborator, and you are motivated by accountability to deliver clear results. Importantly, you will develop a regulatory approach that builds trust in and goodwill for Gemini — trust is our product.

Senior Corporate Counsel

Gemini
Greater NYC Area
3 days ago
+29
As Corporate Counsel at Gemini, you are the ultimate general athlete. Leveraging both breadth and depth of experience at a law firm and/or as in-house counsel, you will help Gemini build a nimble, innovative legal organization tasked with tackling complex legal challenges within a disruptive emerging asset class. By navigating unprecedented legal complexities across Engineering, Business Development, Security, Marketing & Communications, and People Operations, you’ll play a critical role in defining our business at the forefront of the future of money as a licensed digital asset exchange and custodian. 

Associate Customer Support Manager

Skillshare
Greater NYC Area
4 days ago
+32
As Skillshare’s Associate Customer Support Manager, you’ll play an integral role in building out our customer support program by overseeing our global support staff and empowering them to deliver an amazing experience to our community. In this role, you’ll manage the day-to-day for a team of 15 remote support agents, create new systems and processes to track quality and scale efficiency, and develop and facilitate trainings for the team to ensure ongoing growth and engagement. 

Director of Client Success

Bodhala
Greater NYC Area
4 days ago
+33
You’ll be responsible for: Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and

Customer Success Manager

Trustpilot
Greater NYC Area
4 days ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire lifecycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

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