Manager, Gratitude Volunteer Operations (NYC)
Greater NYC Area
3 days ago
Oversee our NYC-based Gratitude volunteer program, and ensure that our program is appropriately staffed to review incoming student thank-yous within our turnaround time goals.
Manage a team of 4 part-time colleagues. Provide guidance, coaching, and support to ensure that the team is growing professionally, meeting their goals, and having fun while doing so.
Lead the charge on devising effective volunteer recruitment, engagement, and retention tactics to scale community output.
Cultivate a fun, friendly, and productive volunteer environment that keeps volunteers excited, inspired, and motivated to support our mission.
Monitor data and community trends in order to propose and advocate for process improvements, workforce recommendations, or other strategies to improve the volunteer and staff experience.
Ensure that program logistics (including budget oversight, supply ordering, and inventory) run seamlessly.
Develop and execute a calendar of engaging and informative volunteer-facing touchpoints, including: emails, website/social content, and events.