NYC Tech Jobs and Startup Jobs

19

Technical Support Engineer

Cockroach Labs
Greater NYC Area
6 hours ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

Director Americas Global Product Support

UiPath
Greater NYC Area
18 hours ago
+33
Put in place an escalation process.Personally manage escalations to executives responsible when needed. Unlock any blocking issue of the customer journey through adapted solutions and/or escalations. Mitigate critical situations between customer, partner, UiPath. Lead cross-functionally to drive customer success. Know the implementation Partners and learn from existing experiences. Clarify ownership for each part of the journey. Gather feedback from other departments, including Sales, Pre-sales, Support, Product, Partners and others, to improve the customer experience. Advocate for changes in other departments’ ways of working and collaborate with them to implement those. Drive company-wide definition of ideal customer’s journey. Create company-wide customer feedback loop. Drive alignment with Sales ,CSM & Product. Be informed regarding customers’ important news. Key metrics for the GPS team at company level.

Customer Advocate - Technical Support

Conductor
Greater NYC Area
19 hours ago
Conductor is seeking an energetic support guru who thrives on providing support through many different channels of communication including: email, phone, chat, and forums. The ideal candidate is a self-starter who possesses fantastic troubleshooting skills, is driven to help customers, and has the ability to dive deep into a new product to learn it inside and out.

Technical Support Specialist, Platform

Vimeo
Greater NYC Area
1 day ago
+49
Manage a queue of cases about the Vimeo platform, escalated from our remote teams. Respond to users in a prompt and professional manner. Vet and ticket bugs reported by users and staff. Assist in documenting troubleshooting procedures for technically complex site features. Track feedback about platform product pain points and feature requests. Contribute to reports about recent platform product launches. Be a fantastic liaison for Community team when collaborating with internal teams.

VP of Customer Experience

Teachable
Greater NYC Area
2 days ago
+29
As the Vice President of Customer Experience at Teachable, you will lead the Customer team and major initiatives that impact tens of thousands of creators. You will be a member of the executive team, reporting to the CEO, and will be responsible for building and executing a high-quality, sustainable long-term strategy while nurturing the high-performing team we have today.

Technical Support Engineer, Abstraction Technologi…

Flatiron Health
Greater NYC Area
2 days ago
+37
As a Technical Support Engineer, you will serve as the primary point of contact for our users as they utilize our platform to curate cancer data. This role is highly collaborative and focuses on ensuring our application is successfully empowering our users to work effectively. A Technical Support Engineer is self-motivated, can read and write code, and can handle a fast-paced environment while demonstrating excellent user empathy.

Programmatic Technical Account Manager

Ogury
Greater NYC Area
3 days ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Technical Support Engineer

Smartly.io
Greater NYC Area
3 days ago
+20
As a Technical Support Engineer, you are an expert at solving customer problems. You’ll be part of an internal engineering team working with some of the largest and most advanced online performance marketers globally. You’ll be a vital component in ensuring world-class service to our customers.

Technical Product Support Specialist

Squarespace
Greater NYC Area
4 days ago
+21
As a Technical Product Support Specialist you will provide incident troubleshooting, replication, diagnosis, and tracking of advanced technical product inquiries. You will be a cross-department point of contact for technical issues that go beyond the scope of Tier 2 support teams across all areas of product. You will help the team triage with engineering to debug and patch issues while also improving platform features by presenting user stories to the Product team. Daily responsibilities will include customer feature request management and communicating complex technical issues and solutions with customers in the queue.

Zendesk Administrator

Zendesk Administrator

Premium Support Engineer

Collibra
Greater NYC Area
5 days ago
+34
Collibra has expanded its Customer Support Offerings by adding Premium Customer Support, in order to serve the demands of our top tier customer base. As a Premium Support Engineer at Collibra, you’ll be the primary technical contact for named accounts that subscribe to Premium Customer Support. You’ll be responsible for delivering timely responses/resolutions to support tickets and performing Technical Account Management tasks to provide a world class support experience to our customers.

Head of Product

Outpost Club
Greater NYC Area
6 days ago
Outpost Club is a network of coliving houses in New York. We believe that renting a room should be as easy as buying a cup of coffee. We built a process to make it super easy to move to New York, and we’ve designed interesting and convenient houses at affordable prices. At Outpost Club, you receive more than just a place to live and work; the Outpost Club platform creates a coliving community that offers both general and professional networking.

Technical Support Engineer (Spanish Speaking)

Turbonomic
Greater NYC Area
6 days ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Operations Specialist

Grubhub
Greater NYC Area
1 week ago
+24
We’re currently looking for an amazing Technical Operations Specialist to play a critical role in keeping our partners happy and our systems running smoothly. The ideal candidate is passionate about resolving technical issues and leading deployment projects that are essential to our partners' success. You are technically savvy, have a can-do attitude, and know what it means to go above and beyond as an advocate for Grubhub!

Technical Customer Support Engineer

Turbonomic
Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Support Engineer

Turbonomic
Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Application Support Coordinator

The Trade Desk
Greater NYC Area
2 weeks ago
+16
We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re comfortable being a mediator between account and technology teams, helping both reach solutions on high-priority technical issues. There is plenty of room for advancement in this role within the department or otherwise within our company that is a meritocracy.

IT Executive Systems Engineer (Onsite)

Entara
Greater NYC Area
2 weeks ago
+11
Our NYC IT Executive Systems Engineer is primarily responsible for providing first- and second-tier on-site support exclusively to one of Entara’s key clients. Issues range from desktop support issues for executives to network and systems support issues, as well as working alongside the client team as an integral project resource. Being a role that is relied upon by both our client’s end users and IT staff, this role is integral to the success of one of our key client relationships and is tasked with being the proactive, gap-filler guru versus a master at just “keeping things afloat”. Our NYC Engineer will be the acting face for our company, building our brand in the Big Apple and must be up to the challenge! 

IT Customer Support

BuildingLink
Greater NYC Area
3 weeks ago
+10
Do you excel in providing a superior level of Customer Service? Do you enjoy solving technical issues for customers? Do you consider yourself a self-starter, comfortable taking initiative? We are looking to add to our current Customer Support Team! Every member of our team is fully committed to providing our customers with a superior level of service to which they have grown accustomed. 

Technical Support Rep

Simplifeye
Greater NYC Area
3 weeks ago
+18
As a Technical Support Specialist at Simplifeye you’ll be the first point of contact for our customers when they have questions or issues about our products and services. You’ll be working on a daily basis directly with our account management and engineering teams to help triage issues for our customers via phone, chat support and customer service software.

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC