NYC Tech Jobs and Startup Jobs

27

Partner Support Specialist

QuadPay
Greater NYC Area
1 day ago
+25
You will be responsible for handling the concerns of our merchant partners and fostering a growing partner community. The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

Technical Support Engineer - USA

AB Tasty
Greater NYC Area
1 day ago
+43
Technical Support Engineer (TSE) is part of the global clients team and working alongside the USA sales and clients team and supports our key accounts through various channels (web & web mobile) in order to use our conversion optimization solution with maximum efficiency. The TSE will be responsible for the technical implementation of optimization and personalization campaigns that increase the conversion rate, improve the customer experience, and generate new leads for our clients. This role will require you to utilize your passion about the web and your technical skills to collaborate with the global team on challenging projects that evolve quickly.

Technical Support Engineer

HyperScience
Greater NYC Area
1 day ago
+37
The Technical Support Engineer (TSE) is responsible for providing technical support to customers through various channels. You are a problem solver with strong communication skills. Our customers look to you when they need answers because you are a product expert and can escalate issues when necessary to ensure timely resolution. 

IT Support Engineer

Justworks
Greater NYC Area
1 day ago
+37
We’re looking for an IT Support Engineer with proven experience in an entrepreneurial, startup, or enterprise setting. The best candidates will combine exemplary white-glove customer support skills with the type of creative tenacity necessary to solve problems in a fast-paced iterative environment. This role will be responsible for technical escalations in one or two technical domains, be able to lead by example where best practices like timely and transparent communication, documentation, and tech advocacy are concerned, and will have a well-rounded skill set in all the competencies that support IT in an office environment. Experience with mentorship, software training, and Design/UX a big plus.

Publisher Account Manager

DeepIntent
Greater NYC Area
2 days ago
+19
• Manage all day-to-day operations associated with publisher partners, with an emphasis on healthcare publishers. • Build solid customer relationships and serve as point person for both business and technical inquiries. • Manage the deployment and onboarding of new clients. • Maintain, develop and grow existing publisher partner relationships. • Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs.

IT Support Engineer

Hinge
Greater NYC Area
3 days ago
+29
As an IT Support Engineer, you’ll work closely with all members of the Hinge team, as well as the Match Group IT team to ensure Hinge employees have the best resources available to do their work. This role is the first of its kind at Hinge, and has an opportunity to make a real impact on employees and customers lives for years to come. The IT Support Engineer will diagnose and resolve workstation problems with hardware, software, and network issues, as well as look for and recommend updates to streamline processes. You will assist with projects as assigned, including deploying system software, configuration changes, etc.

Technical Support Specialist

Zocdoc
Greater NYC Area
3 days ago
+30
As a Technical Support Specialist, you’ll be responsible for providing exceptional technical support to Zocdoc staff both remotely and on-site. You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve Enterprise IT products and services. You are someone who thrives in a fast paced environment and welcomes new challenges every day.

Service Design, Technical Support Analyst

Peloton
Greater NYC Area
3 days ago
+27
As a Technical Support Analyst in the Member Support organization, you will be among the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in interactions with Members.

IT Support Engineer (Studio)

IT Support Engineer

Application Support Engineer

AlphaSights
Greater NYC Area
4 days ago
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

CloudOps Administrator

DigitalOcean
Greater NYC Area
5 days ago
+47
We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the Cloud Operations Administrator monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances.

Developer Support Engineer II - Managed Databases

Director, Global Support - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Kustomer is looking for a Director of Global Support who will fundamentally redefine what it is - not only to deliver a world-class support experience here at Kustomer but in the B2B SaaS industry. Kustomer is experiencing explosive growth and acquiring world class brands who leverage Kustomer to deliver a differentiated customer experience - believe it or not, they expect the same from Kustomer. This leader has seen the movie before - been part of scaling a company and building/scaling a technical support organization. This individual will be looked upon to consult with and be part of Kustomer’s strategy to engage CX leaders with best practices and thought leadership. This role will report to our SVP of Sales and Customer Experience.

Technical Client Support Associate

VTS
Greater NYC Area
1 week ago
+35
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Director of Support

Rhino
Greater NYC Area
1 week ago
+27
As the Director of Support at Rhino, you’re going to be an integral part of what we’re trying to accomplish. You will be tasked with leading and advancing our renter support experience. Rhino is solving an important problem that impacts millions of people every year, as the Director of Support, you’ll have a recognizable impact on our mission of creating more affordable access to housing. 

Technical Training Manager

Unqork
Greater NYC Area
1 week ago
+47
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

Associate Production Support Engineer

IT Support Specialist

Harry's
Greater NYC Area
2 weeks ago
+37
We are looking for an enthusiastic IT Support Specialist who will be an integral part of our IT Infrastructure team as well as the Harry’s family. We are always improving our technology with the most up to date hardware and software and need another bright mind and extra pair of capable hands to continue to provide effective support while growing quickly in their IT ambitions and career. The right candidate will provide day-to-day desktop support (Mac and PC) and assist with IT projects including major infrastructure upgrades for both the US and UK. Additional tasks include mass configuration rollouts, testing, documentation and maintenance of new technologies that allow Harry’s teams to advance and be as progressive as our growing future demands.  

IT Support Technician

AlphaSense
Greater NYC Area
3 weeks ago
+22
We are a high growth technology company and are looking for an ambitious, experienced IT professional to join our amazing team. We fundamentally believe that business success comes from hiring the most talented individuals in the world, and we are looking for an ambitious, driven professional to help build the information technology group at AlphaSense.

Clinical Product Support Specialist, Associate (Ph…

Flatiron Health
Greater NYC Area
3 weeks ago
+37
The Clinical Support Specialist position primarily focuses on products and services for OncoEMR, our web-based, oncology-specific electronic medical record (EMR) system used by over 2,500 oncology clinicians every day to diagnose, treat and manage patients battling cancer. The Clinical Support Specialist will be responsible for supporting Flatiron’s Support, Implementation, and Account Management teams. Flatiron Support is often the first point of contact that many customers have with Flatiron, making them essential representatives of the Flatiron brand and critical participants in delivering a fantastic end-to-end experience for our customers. We are seeking a dedicated clinical representative to collaborate with Support and other customer-facing teams to ensure that clinical questions are clearly documented and addressed.

Sr. Technical Support Engineer

Neverware
Greater NYC Area
3 weeks ago
+35
We are seeking a highly motivated and professional individual to join the Neverware Support team providing technical support to all our US and European Education and Enterprise customers. You will help customers get the best out of their CloudReady experience by answering phone calls and emails, working to understand and drive to solution any and all complex issues experienced by our customer base. You’ll be a true partner to our customers, working closely with them and helping us continually prove our value as you troubleshoot and resolve their technical issues for the best possible CloudReady site experience.

Technical Support Associate

Latch
Greater NYC Area
3 weeks ago
+28
Latch is hiring a Technical Support Associate to support and assist our Integration & Technical partners in the installation and implementation of Latch’s access systems across the US. This requires functioning as a subject matter expert on Latch’s hardware and software products -- providing both written and verbal instruction for incoming technical support requests between the hours of 8AM - 8PM ET. This will ensure our partners successfully and properly install, activate, and service all Latch units. Additionally, the individual will work closely with the internal general support, operations and sales team. 

Senior Technical Support Specialist

Braze
Greater NYC Area
3 weeks ago
+31
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support Leadership and teammates to ensure our customers are able to quickly and successfully overcome any technical issues they may face when using our platform. You’ll also regularly contribute to our knowledge database, helping to “pay it forward” allowing teammates and customers to learn quickly from your insight. Want to learn and grow in the role? Perfect!

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