NYC Tech Jobs and Startup Jobs

20

IT Support / Help Desk

Trustpilot
Greater NYC Area
14 hours ago
+11
Your main focus will be to support Trustpilot employees in their internal technical needs. In doing so, you will be part of a dedicated team handling IT Tickets for our Trustpilot offices. You will play a key role in the day to day operations that ensures our hardware and software systems are running seamlessly. You love to offer assistance in fixing the issue at hand no matter how small. You are patient even when having to repeat: “Is it plugged in?” Have you tried turning it off and back on?” Can you explain what you mean by “computer running slow” ?”

Client and Technical Services Analyst

Welocalize
Greater NYC Area
1 day ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

IT Support Specialist

Cedar
Greater NYC Area
1 day ago
Cedar is growing quickly! The IT Support Specialist will play an important role in helping to onboard and support employees. You’ll work in a fast paced-startup and partner with the People Ops, DevOps, and Security teams to deliver a best in class IT environment for the Cedar workforce. We believe in automation, in doing the right thing by default, in making our users as productive as possible while taking security seriously and implementing smart controls. To support those goals, we strive to only hire the best and we expect that our IT Support Specialists will be motivated to gain experience in DevOps or TechOps skills and work towards becoming an Engineer in one of the disciplines.

Application Support Engineer

AlphaSights
Greater NYC Area
1 day ago
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (TechOps) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

Service Design Technical Support Analyst

Peloton
Greater NYC Area
2 days ago
+27
As a Technical Support Analyst in the Member Support organization, you will be the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in actual interactions with Members.

IT Support Engineer- NY HQ

Technical Support Engineer - New York

Plaid
Greater NYC Area
2 days ago
+18
Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

IT Support Engineer

Yext
Greater NYC Area
3 days ago
Yext is seeking an IT Support Engineer to help support all aspects of Yext’s office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth startup company, this is the right opportunity for you.

Onboarding Engineer

Collibra
Greater NYC Area
5 days ago
+34
Collibra provides a complementary, white-glove Technical Onboarding for all new customers to ensure their initial success as they begin their Data Governance journey. Our Onboarding Engineers guide our customers through a sequence of technical enablement sessions ranging from installation and configuration to high level advisory services such as education on the Collibra API and Data Governance best practices. The Onboarding team plays a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory and making certain that our customers succeed. At Collibra, the customer is our “True North” and our Onboarding engineers steer the ship!

Application Support Manager, North America

Zendesk Admin / Support Operations Engineer

Application Support Engineer

Customer Support Specialist

Amplicare
Greater NYC Area
1 week ago
+15
Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business. Today, we have grown the Amplicare

Office Manager/IT Support

Dailymotion
Greater NYC Area
1 week ago
+28
In this unique role, as Office Manager/IT Support, you will be the go to for all office related requests and work closely with our remote and local staff. You’ll also be working on strategic projects both independently and in coordination with human resources. You will also provide level 1 support on IT and A/V related issues including troubleshooting, directory management, inventory management and event setup.

Director of Technical Support

BetterCloud
Greater NYC Area
1 week ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Sales Operations Manager

Hive
Greater NYC Area
1 week ago
+22
As our Sales Operations Manager, your core role will be developing and executing processes to support our growing network expansion, sales, and strategic partnership teams. You'll work on a variety of projects aimed at optimizing our use of Salesforce and internal tools for pipeline management, performance tracking, headcount planning, and reporting across various business teams. This role requires a knowledge of sales processes and experience

IT Support Technician

Flexport
Greater NYC Area
2 weeks ago
+24
Flexport is looking for an IT Support Technician who is passionate about providing an amazing customer experience, while delivering outstanding technical support. You will be a customer service and support evangelist, working full time at our help desk and assisting our customers via in person walkup, support tickets, email, or chat as needed. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end user support, have a background in Mac software and hardware troubleshooting, and are hungry to learn enterprise IT from the ground up.

Technical Product Support Specialist

Squarespace
Greater NYC Area
2 weeks ago
+31
As a Technical Product Support Specialist you will provide incident troubleshooting, replication, diagnosis, and tracking of advanced technical product inquiries. You will be a cross-department point of contact for technical issues that go beyond the scope of Tier 2 support teams across all areas of product. You will help the team triage with engineering to debug and patch issues while also improving platform features by presenting user stories to the Product team. Daily responsibilities will include customer feature request management and communicating complex technical issues and solutions with customers in the queue.

Production Support Engineer

Vestwell
Greater NYC Area
2 weeks ago
Vestwell is looking to hire a talented Product Support Engineer with 4+ years experience to join our growing tech team in New York City. You are first and foremost a problem solver, focusing on improving software quality as well as providing the best experience possible for our users. Coding plays a crucial role in your support tool box, from developing internal tools, enhancing existing features, eliminating bugs, and R&D for how we can better help improve, automate, and scale our operational processes.

Internal Operations Support Associate

DoubleVerify
Greater NYC Area
2 weeks ago
+31
The Sales Operations Support Associate is responsible for supporting and interacting with all internal users of our systems. He/she will work closely with members of the Sales Operations team in responding to cases and escalations from users, ensuring customer satisfaction in the entire end-to-end process of support. Communication and documentation is key in succeeding in this role, as it is an internal facing position that interacts with people at all levels and across all functions on behalf of the Sales Operations team. Having great interpersonal and teamwork skills to deal politely and effectively with colleagues will be essential for this position.

Enterprise Support Team Leader

Vimeo
Greater NYC Area
2 weeks ago
+49
The ESTL is responsible for planning and managing the day to day team’s operations, including setting shift schedules, planning training and knowledge sharing activities, monitoring performance of team and systems (including all defined KPIs), working with vendors to quickly remedy any technical issue that may prevent the team to fulfill their responsibilities – as well as ensuring all organizational procedures are being adhered to. The ESTL will have extensive experience leading mid to large size technical teams in high-volume contact center environment. They will have a demonstrated ability to quickly and fully learn complex technical products, especially delivered as SaaS, as well as significant experience creating actionable reports (e.g. agent utilization and score cards).

Field Technician

UpCasa Technology Services
Greater NYC Area
2 weeks ago
+10
Field Technician Growing IT company in search of a motivated Junior/Mid-level bilingual (English / Spanish) Field Technician to join our team. Candidate will provide superb onsite and remote services to clients in New York City and northern New Jersey. We are looking for someone who has a smile on their face, is willing to learn and grow, has sound judgment and exceptional organizational and customer service skills. Requirements : A glue that

Level 1 MSP Help Desk Engineer

Dega Systems LLC
Manhattan
3 weeks ago
Department: Managed ServicesReports To: Project/Service ManagerCompensation: Starting $44,000  (Full-Time / Hourly) + Overtime Opportunities + Performance Bonus + Benefits Job Summary As a Managed Service Provider (MSP), the pace and demands in this environment are much greater than an in-house IT position supporting one company. Our Engineers need to be extremely responsive and know the importance of clearly communicating and meeting

Operational Support Engineer

Optimove
Greater NYC Area
3 weeks ago
+22
Optimove is the Science-First Relationship Marketing Hub, used by over 350 customer-centric businesses to drive measurable growth by scaling customer engagement. We’re obsessed with what drives customer behavior and strive to provide our clients the solution to foster long-lasting customer relationships. The Optimove family is 220 strong, spread over three locations: New York, London and Tel Aviv. Two thirds of our managers were promoted from

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