NYC Tech Jobs and Startup Jobs

6

Sr. Technical Support Engineer

Neverware
Greater NYC Area
1 day ago
+35
We are seeking a highly motivated and professional individual to join the Neverware Support team providing technical support to all our US and European Education and Enterprise customers. You will help customers get the best out of their CloudReady experience by answering phone calls and emails, working to understand and drive to solution any and all complex issues experienced by our customer base. You’ll be a true partner to our customers, working closely with them and helping us continually prove our value as you troubleshoot and resolve their technical issues for the best possible CloudReady site experience.

Service Design, Technical Support Analyst

Peloton
Greater NYC Area
2 days ago
+27
As a Technical Support Analyst in the Member Support organization, you will be among the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in interactions with Members.

Senior Manager, Platform Support

DoorDash
Greater NYC Area
1 week ago
+40
DoorDash is looking for a Senior Manager, Platform Support to develop the support strategy for our Platform experience. This person will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems. 

Technical Training Manager

Unqork
Greater NYC Area
2 weeks ago
+47
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

Technical Implementation Specialist

Technical Support Engineer

Braze
Greater NYC Area
2 weeks ago
+31
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You’ll get a chance to dive into our code base to perform data pull requests and bug fixes. You’ll be the “tip of the spear” in making our customers wildly successful with our platform!

Support Engineering Manager

Nylas
Greater NYC Area
5 months ago
+47
As Developer Support Engineer - Support Lead you will play an integral role in elevating our existing frontline support team to help our growing user base implement Nylas APIs with speed and confidence. As the first Support Lead at Nylas, you will help us determine the correct voice and tone for customer interactions and work closely with our Sales team to onboard new customers. You will also work closely with our DSE - Escalations Lead to escalate tough customer issues to that team and onwards to product and Engineering.

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