NYC Tech Jobs and Startup Jobs

13

Product Support Specialist

Cedar
Greater NYC Area
1 hour ago
At Cedar, our mission is to improve the broken healthcare experience for patients, which includes supporting existing clients as they navigate Cedar products, enabling them to provide the best patient experience possible. At Cedar, the Product Support Specialist supports our clients in their day-to-day use of the product, as well as works cross-functionally to ensure the smoothest client journey both with case management and the product itself. You’ll also have the opportunity to be hands on in the creation of team process and materials development for this new and growing team.

Technical Support Engineer

Current
Greater NYC Area
2 hours ago
+16
Identify and resolve issues, taking escalations from Tier 3 Support. Successfully debug and resolve issue requests through the use of varied ticketing, content and task management tools. Setup tools and monitoring systems. Write custom scripts, code samples and integration guides for CS use. Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.

Associate Production Support Engineer

Unqork
Greater NYC Area
3 days ago
+37
You'll be working alongside our customers, solving their complex issues - resolving questions on architecture, performance, security, and everything in between. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Client Engagement - Technical Implementation Specialist

Application Support Engineer

Collibra
Greater NYC Area
3 days ago
+37
Collibra seeks to expand our Support Engineering team with the addition of an Application Support Engineer to our NYC headquarters. Collibra’s Application Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.

Technical Operations Associate, Branded Apps

Vimeo
Greater NYC Area
3 days ago
+50
As a Technical Operations Associate, you will be tasked with helping maintain our portfolio of over 700 apps across the platforms that we distribute to. This includes working cross-functionally with Technical Program Managers, Account Managers, our mobile engineering teams, and enterprise clients to ensure the clients apps are kept up-to-date with all the latest features. The ideal candidate is detail and process oriented, able to multitask, and communicate across teams. 

Senior Manager of Customer Support

Augury
Greater NYC Area
3 days ago
+34
As a Senior Manager of Customer Support, you will build, implement, and scale the global enterprise Technical Support team. As the first person on this team, you will have a direct impact on building a complex IoT support infrastructure. You will work closely with the leadership team to provide world-class customer experiences and exceed the company's objectives. 

Technical Support Specialist, NYC

Kustomer
Greater NYC Area
5 days ago
+22
Our Customer Experience team is responsible for designing and delivering world-class experiences for our customers. We partner with our customers to understand their goals and work towards providing value while driving long-term relationships for mutual success. As the Technical Support Specialist, you will serve as the bridge between Kustomer and the amazing people who use our product.

Technical Support Specialist

BetterCloud
Greater NYC Area
6 days ago
+28
We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

Service Design Technical Support Analyst

Peloton
Greater NYC Area
1 week ago
+27
As a Technical Support Analyst in the Member Support organization, you will be the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in actual interactions with Members.

IT Support Engineer

Director of Business Development-New York

White Ops
Greater NYC Area
1 week ago
+31
Highly motivated and self-driven. Explain technology with confidence. Exceed new bookings and revenue quotas. Communicate White Ops story with conviction. Bring creative solutions to deals and negotiations. Move fast to identify and qualify sales opportunities. Understand, interpret and negotiate sometimes complex SaaS contracts. Be an expert on our clients’ business beyond their White Ops engagement. Work with Customer Success to deliver an exceptional customer experience. Manage and execute full sales cycle from prospecting to new customer launch. Be the CEO of your book of business.

Technical Account Manager - US

Gameffective
Greater NYC Area
2 weeks ago
+15
At GamEffective, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of GamEffective resources to bear to help customers achieve dramatic and sustainable business value. 

TechOps Systems Support Admin

Movable Ink
Greater NYC Area
3 weeks ago
+31
The role of TechOps Systems Support on the Business Systems team is to be the main point of contact for access internally to Movable Ink’s Platform. This role will get to work cross functionally in supporting the Product team, as well as the Sales, CX and Marketing teams on a day-to-day basis. In additional to Access requests, this role will handle requests for additional system adjustments and will have a hand in maintaining and documenting the system, with an opportunity to help shape changes to our product and our systems. 

Response Specialist, Product Support

WeWork Technology
Greater NYC Area
3 weeks ago
+40
The WeWork Technology department is responsible for building systems used on a company-wide level, these systems help scale all aspects of our business model. A Response Specialist is a technical liaison between our internal systems and the many other departments of WeWork. This person will work directly with our Product Specialist as well as internal stakeholders to deliver an outstanding experience that complements our products and empowers WeWork.

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