Technical Support Jobs in Greater NYC Area

27

Tech Support IV

Discovery Digital Media
Greater NYC Area
23 hours ago
The primary objective of the Tech IV role is to support our TechKnow Bar on-site support desk (in specified locations) and issues related to software and hardware support needs of our customers. Technicians supporting this role interact face-to-face with our business users and are expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Technicians in this role will be expected to self-manage the workload in this area and balance priority issues by vetting risk and exposure. This is a fast-paced hands-on position where individuals are required to stay fixed to the TechKnow Bar location when on-duty.

Technical Support Engineer

Neverware
Greater NYC Area
1 day ago
+24
Who We Are: Neverware’s flagship product, CloudReady, reimagines the desktop operating system by prioritizing security, manageability, and of course, performance—whether your computer is brand new or 10 years old. With CloudReady, schools and enterprise organizations alike can maximize their IT investments by transforming their existing fleets of PCs and Macs into simple, secure, and fast machines that provide the same user experience and

Service Design Technical Support Analyst

Peloton
Greater NYC Area
1 day ago
+27
As a Technical Support Analyst in the Member Support organization, you will be the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in actual interactions with Members.

IT Support Engineer- NY HQ

Technical Operations Specialist

Grubhub
Greater NYC Area
1 day ago
+30
As a Technical Field Operations Specialist you will own the technical implementation and launch of these partners. You will collaborate closely with internal and external stakeholders to gather requirements, install proper equipment, manage priorities for project completion, and coordinate each phase of the implementation. You will be hands-on in every stage, from designing solutions, to coordinating with engineering and product teams, to configuring systems, to testing and troubleshooting installations.  This position requires a mix of technical and business acumen and is excellent for those who thrive in fast-paced, dynamic environments, with skills in IT hardware, project management, cross-team coordination, and operations.

Support Engineer

SevenFifty
Greater NYC Area
3 days ago
+29
Gain a deep understanding of our data pipeline and work closely with our engineering and onboarding teams to improve it using analysis and technical ability. Identify ways to import automation of data ingestion and cleaning. Monitor datafeeds and troubleshoot failed jobs. Provide excellent customer service by responding to inquiries over the phone and through email.

Zendesk Specialist / Customer Support Associate

Gemini
Greater NYC Area
3 days ago
+29
Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects. 

Client and Technical Services Analyst - NY

Welocalize
Greater NYC Area
3 days ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Client and Technical Services Analyst

Welocalize
Greater NYC Area
3 days ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

IT Support Specialist

Cedar
Greater NYC Area
3 days ago
Cedar is growing quickly! The IT Support Specialist will play an important role in helping to onboard and support employees. You’ll work in a fast paced-startup and partner with the People Ops, DevOps, and Security teams to deliver a best in class IT environment for the Cedar workforce. We believe in automation, in doing the right thing by default, in making our users as productive as possible while taking security seriously and implementing smart controls. To support those goals, we strive to only hire the best and we expect that our IT Support Specialists will be motivated to gain experience in DevOps or TechOps skills and work towards becoming an Engineer in one of the disciplines.

Application Support Engineer

AlphaSights
Greater NYC Area
3 days ago
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (TechOps) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

Technical Support Engineer - New York

Plaid
Greater NYC Area
4 days ago
+18
Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

IT Support Engineer

Yext
Greater NYC Area
5 days ago
Yext is seeking an IT Support Engineer to help support all aspects of Yext’s office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth startup company, this is the right opportunity for you.

Publisher Support Specialist

Outbrain
Greater NYC Area
1 week ago
As a Publisher Support Specialist at Outbrain you will be focused on supporting our largest segment of publisher accounts. You will serve as the main point of contact for our support-level Engage publisher partners, focusing on solving their technical challenges, answering their questions and working with internal teams to get things accomplished. This role directly contributes towards the company’s bottomline by optimizing accounts for the best performance.

Onboarding Engineer

Collibra
Greater NYC Area
1 week ago
+34
Collibra provides a complementary, white-glove Technical Onboarding for all new customers to ensure their initial success as they begin their Data Governance journey. Our Onboarding Engineers guide our customers through a sequence of technical enablement sessions ranging from installation and configuration to high level advisory services such as education on the Collibra API and Data Governance best practices. The Onboarding team plays a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory and making certain that our customers succeed. At Collibra, the customer is our “True North” and our Onboarding engineers steer the ship!

Zendesk Admin / Support Operations Engineer

Application Support Engineer

Director of Technical Support

BetterCloud
Greater NYC Area
1 week ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Benefits/401(k) Coordinator

Justworks
Greater NYC Area
1 week ago
+37
Justworks is looking for a Product Support Specialist (PSS) to join our growing Customer Success (CS) department and be our Subject Matter Expert (SME) for ancillary benefits. At Justworks, ancillary benefits currently include 401(k) plans, Short-term and Long-term Disability, Life Insurance, Commuter Benefits, and more. As a Product Support Specialist, your main responsibility is to act as a liaison between the Product, Engineering and Operations teams and Customer Success to ensure a unified knowledge base and effective communication between the teams.

Customer Support Specialist

Amplicare
Greater NYC Area
1 week ago
+15
Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business. Today, we have grown the Amplicare

Client Engagement - Technical Implementation Speci…

Unqork
Greater NYC Area
1 week ago
+26
As a Client Engagement Technical Implementation Specialist, you will be responsible for client on-boarding and implementation of Unqork's platform. This includes using your sharp communication skills to gather application requirements, as well as technical knowledge to design and build applications on Unqork's Platform, and guiding clients through UAT. Working with the engagement team, the technical implementation specialist will work at a more granular level to ensure our partners have a seamless experience that fully realizes the power of Unqork to help them accomplish their strategic business goals.

Customer Enablement - Technical Trainer

Unqork
Greater NYC Area
1 week ago
+26
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

Application Support Analyst

Quartet Health
Greater NYC Area
2 weeks ago
+32
Troubleshooting, testing and coordinating to resolve issues while providing status to internal clients on a timely basis with limited supervision. Documenting internal processes and/or business requirements. Reviewing the progress of and evaluating projects in terms of results achieved. Providing internal training and presentations on applications.

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