NYC Tech Jobs and Startup Jobs

2

Solutions Engineer - Salesforce Ecosystem

OwnBackup
Greater NYC Area
1 week ago
+24
Provide accurate and timely customer service/support by phone and email. Handle complex and high level escalated inquiries from customers. Assist customers with basic troubleshooting and answer questions within the defined support SLA. Deliver killer product demonstrations to set OwnBackup apart from other solutions. Be an evangelist of the need to for enterprises to backup and own their SaaS application data. Respond to functional and technical elements of RFIs/RFPs. Convey customer requirements to Product Management teams and help validate functionality. Maintain a regular Customer feedback channel and provide inputs for product development.

Sales Engineer

Vimeo
Greater NYC Area
3 weeks ago
+50
Be the product expert able to represent all of Vimeo’s offerings on behalf of the sales team. Work hand-in-hand with the sales team in the pre-sales process to determine potential customers’ technical needs. Understand, document and interpret customer requirements to determine fit within Vimeo’s offerings and craft solutions to meet their needs. Document customer requirements and validate product and solution offerings back to clients. Effectively demonstrate all Vimeo products to potential customers. Work with companies across varying industries to help them solve their video hosting, monetization, and live streaming needs. Contribute to the productization of Vimeo’s offerings by collecting and analyzing customer feedback, and sharing it with internal stakeholders. Partner with our product teams to stay abreast of new product features and enhancements that could affect Vimeo’s offerings in the sales process. Provide responses to technical requirements in the RFI/RFP process.

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