NYC Tech Jobs and Startup Jobs

142

Customer Experience Associate (Remote)

Transfix
Remote
11 hours ago
+26
Play a vital role in coordinating our customers’ logistics directly with their facility partner by scheduling and rescheduling shipments. Find nimble solutions to shipment issues as they occur to ensure that we meet our customers’ needs in the face of any obstacles. Provide world-class service to our customers’ facilities by deeply understanding their operational requirements. Prioritize facility relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business.

Carrier Success Associate (Remote)

Transfix
Remote
11 hours ago
+26
Deliver on our promise of freight visibility by training drivers and dispatchers on using our app, troubleshooting issues & updating status throughout the life of a shipment. Provide world-class service to our carriers by deeply understanding their operational requirements in order to provide an overall positive experience with carriers partners. Maintain constant communication with carrier throughout the life cycle of the shipment. Find nimble solutions to shipment issues real time to ensure that we meet our carriers and customers’ needs in the face of any obstacles. Prioritize carrier relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business. Partner cross-functionally with our Account Management, Carrier Management, and Customer Support team as an advocate for our customers and carriers (trucking company) .

Virtual Community Health Partner

Cityblock Health
Greater NYC Area
10 hours ago
+35
In this role, you will provide telephonic care coordination services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. You will work remotely and have the opportunity to relocate to our Contact Center where you will support a caseload of members who will rely on you as the main point of contact on their virtual care team. It is integral to our care model that we are easily accessible to our members whenever they need us, wherever they need us.

Remote Customer Experience Agent

Lively
Remote
11 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Remote Customer Experience Agent

Lively
Remote
11 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Agent (Remote)

Lively
Remote
11 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Remote Customer Experience Advocate

monday.com
Remote
11 hours ago
+25
We are looking for Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position with hours being 12pm - 9pm and may include working on weekends.

Manager, Customer Success - Life Insurance

Policygenius
Greater NYC Area
12 hours ago
+37
Manage a team of agents and coordinators and own their individual and team-level performance by delivering structured feedback through 1:1s, performance reviews, and professional development conversations. Align direct reports on team goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals. Provide daily coaching and supervision through side-by-sides, retroactive call/ticket review and team huddles. Be accountable for the hiring funnel of your immediate team by delivering on hiring targets set by direct manager. Ensure compliance with regulation and adherence to Pg quality standards in concert with our quality assurance team.

Manager, Case Management - Life Insurance

Client Experience Associate

Customer Success Associate - Property & Casualty

Director of Customer Success

Nylas
Greater NYC Area
23 hours ago
+47
Nylas is looking for an intelligent, diligent, and results-driven individual to direct our Customer Success function. Hundreds of businesses rely on the Nylas APIs to power their products, and your role will be critical in ensuring their continued engagement and success. 

VP Client Growth

Cedar
Greater NYC Area
1 day ago
As a VP, Client Growth, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving strategy around partnership expansion opportunities, and collaborating with internal stakeholders from different departments to execute on client strategies.

Customer Success Training Manager

DailyPay, Inc.
Greater NYC Area
2 days ago
+40
The Customer Success Training Manager is a client-facing role responsible for the development and implementation of training plans in line with business objectives. This position requires excellent project management and communication skills and a high degree of self-motivation. You will need to identify training needs, organize and monitor external training, e-learning, etc and deliver training sessions yourself. Flexibility, creativity and great organizational skills come in handy with this exciting, fast-paced position.

Leasing Consultant

REZI
Greater NYC Area
2 days ago
+27
The leasing associate's main responsibility is to ensure every client receives an exceptional home search experience leading to applying for an apartment. By selling the value of the REZI process, you will play a critical role in driving business growth while expanding REZI’s mission of transforming the real estate industry. Success in this role is heavily influenced by a strong understanding of the nuances of of the diverse components of New York City, and a high level of time management skills and flexibility needed to respond to client needs. Warm and exuberant interpersonal skills are an indispensable element in the approach to selling in this role. The position includes the exciting opportunity to work cross-functionally with the Real Estate, Technology, Legal, and Finance teams to enhance the client experience. Some flexibility and weekend availability required. Real estate license is NOT required.

Disputes Specialist

Current
Greater NYC Area
2 days ago
+22
As a Dispute Specialist, you’ll help us investigate member dispute claims, coordinate funds recovery with merchants, and resolve claims in accordance with Federal Regulations and network rules. The Disputes Specialist is an integral part of a high functioning team that promotes the conciliation and/or arbitration to resolve disputes and negotiations between consumers and the business. You will participate in risk initiatives, monitor fraud trends, and focus on financial recovery efforts in order to maintain reputational standing.

Customer Success Manager

Integral Ad Science
Greater NYC Area
2 days ago
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Senior Customer Success Manager, Travel Vertical

Affirm
Greater NYC Area
3 days ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. 

Director of Customer Experience

monday.com
Greater NYC Area
3 days ago
+25
In this role, you will work closely with CSM leadership to help build a team of elite Specialists. We’re looking for our next exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.

Customer Success Manager

Trustpilot
Greater NYC Area
3 days ago
+30
This individual has a proven track record of client retention and growth, is an expert in building consultative relationships and is responsible for ​ensuring that every Trustpilot customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Ultimately, the CSM is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies.

Associate Customer Success Manager

Bluecore
Greater NYC Area
3 days ago
+39
As an Associate Customer Success Manager you will be a key player on the Customer Success team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a great opportunity to be challenged and learn quickly.

Customer Success - Operations Associate

Rhino
Greater NYC Area
4 days ago
+27
As a Partner Success Coordinator at Rhino, you’ll join a growing team that is transforming the future of renting. You will play an instrumental role in ensuring that all Rhino’s partners have a positive initial experience and quick access to Rhino services. You will be the glue that enables a partner to use Rhino at the technical level. 

Customer Success Manager (Onboarding Specialist)

Rhino
Greater NYC Area
4 days ago
+27
Understand and translate partner goals into action plans to ensure they begin offering Rhino quickly.  Present Rhino to large audiences of decision makers and end users, and train end users on how to effectively utilize Rhino.  Manage a portfolio of new partners, from ensuring their systems are configured properly to handling initial support inquiries. Collaborate with Sales, Marketing, and Integration teams to ensure smooth handoffs before and after onboarding. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio. Track and maintain accurate client records and hit key onboarding milestones.

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