NYC Tech Jobs and Startup Jobs

146

Customer Success Manager

HyperScience
Greater NYC Area
1 hour ago
+21
Working alongside the Director of FP&A, the FP&A Senior Associate will be charged with supporting Knotel’s financial modeling, forecasting, and analytics. The associate will work closely with multiple Finance and non-Finance teams to understand and track core business drivers. S/he will be able to grow with the company and be instrumental in building out a world-class finance organization.

Sr. Customer Success Manager (Commercial)

Box
Greater NYC Area
11 hours ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Enterprise Renewals Account Executive

Solution Architect (Box Consulting)

Customer Success Manager, Tech

CB Insights
Greater NYC Area
15 hours ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading Competitive Intel/ Market Research groups along with Corporate Strategy and Innovation teams. This position delicately establishes strong customer relationships while consistently illustrating the value delivered through CB Insights' software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.Key Responsibilities:

Customer Success Manager, CPG & Retail

Customer Success Manager

Associate Director of Client Strategy - Retail

Movable Ink
Greater NYC Area
15 hours ago
+25
The Associate Director of Client Strategy be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a named list of 15-20 of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology. The role will report to the VP of Strategic Accounts and could be in NYC or San Francisco.

Customer Success Advocate (Portuguese Fluency)

monday.com
Greater NYC Area
15 hours ago
+19
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Partnership Development Associate (Relocation Frie…

Fit Small Business
Greater NYC Area
16 hours ago
+25
Your role in a nutshell: We're looking for someone to join our fast growing team to help prospect, manage, and grow relationships with the companies that small businesses use everyday.The Partnership Development Associate will be responsible for managing projects and communications with existing partners featured in our Sales, Marketing, and Real Estate content.  While you don't need to have a background in these areas, an interest in learning

Customer Experience Specialist

WinIt
Greater NYC Area
16 hours ago
About Us:  WinIt is the industry leader helping drivers fight their parking & traffic tickets. Our long term goal is to become a one-stop solution to assist drivers with their automotive related challenges. This includes helping drivers finding the best price on auto insurance, leasing & financing options, mechanics etc. We've bootstrapped the company and have dismissed over $10 million worth of fines. Your Responsibilities:  - Assist

Customer Advisory Director

Collibra
Greater NYC Area
18 hours ago
+34
As our Customer Advisory Director you will be the trusted advisor to senior leaders in our most strategic customers. These customers have a vision for leveraging value from their data which, in many cases, is groundbreaking for their industries and the Collibra platform is at the very center of this vision. You will be on point and responsible for building and maintaining customer relationships, for helping shape and align with our customers data vision, and successfully delivering that vision through the utilisation of the Collibra platform. The role carries a quota for renewal, upsell and cross-sell. Success will be a factor of your ability to drive adoption onto the platform and for the customer to realize strategic value from their investment across their organization.

Onboarding Engineer

Account Executive

Ripe
Greater NYC Area
19 hours ago
+21
Ripe is the farm-to-office meal service providing delicious, freshly prepared food to keep employees healthy and motivated. Our focus on building a better food system makes us a disruption in our industry. From our sourcing standards to our community involvement to our meal donations, we are striving to change the way offices think about their food programs. We are looking for ambitious, self-motivated and entrepreneurial Account Executives to

CSM Team Lead

Meero
Greater NYC Area
20 hours ago
+16
Maintain and develop the relationship with your portfolio in order to increase your client satisfaction and performance. Identify and generate opportunities for cross-selling and up-selling. Manage a growing number of clients and projects simultaneously. Track, analyze and report the performance of your clients, define action plans to maximize the satisfaction and secure the revenue. Ensure the quality of delivery by verifying and coordinating operations internally. Update clients with new products. This will include product placement & training.

Customer Service Coordinator

Meero
Greater NYC Area
20 hours ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

Growth and User Success Coordinator - MyMeero

Meero
Greater NYC Area
20 hours ago
+16
- Primary objective: make the launch of a brand-new platform from beta testing stage to public launch a success, at the heart of Meero growth strategy. - Develop a deep understanding of our growing user base (what they think, their current habits, pain points…). - Pitch photographers and convey myMeero value proposition. - Define action plans and identify action levers to maximize the platform use & retention. - Track, analyze and report the impact of actions being taken and key evolutions in the way photographers use the platform, conversion rates…

Customer Service Supervisor in NYC

Meero
Greater NYC Area
20 hours ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organisation. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work. - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs.

Customer Success Manager

Optimove
Greater NYC Area
1 day ago
+22
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Client Strategist

TrialSpark
Greater NYC Area
1 day ago
+20
Background The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse. TrialSpark is a technology company that brings new medical treatments to patients faster. We’re reimagining the clinical trial by introducing a new model, using technology to streamline every aspect of the trial

Member Support Specialist

Common
Greater NYC Area
20 hours ago
+33
We are looking for a personable and self-motivated critical thinker to join our team as our members’ main point of contact for questions related to their life at Common. If you join our team, you’ll play an invaluable role in setting the tone of every member’s experience in Common. This is an entry-level position with strong career development and the opportunity for growth within the organization.

Customer Success Manager

Common
Greater NYC Area
20 hours ago
+33
Common is seeking a Customer Success Manager to support our growing community of members. As a key member of Common’s Customer Success & Experience team, you will manage the relationship between Common and the members in your portfolio of homes. You will serve as the face of Common to your members, ensuring that their experience living with us is a great one.

Director, Client Delivery

Zipari
1 day ago
+22
Leading the Client Delivery team that on-boards Zipari products to our clients. Ensuring consistent delivery across all clients and own the internal escalation path for Customer Success Management. Establishing and maintaining consistent delivery standards in the form of policies, procedures, governance, templates and tools to ensure high degree of quality. Working to establish career growth for PMs and CDAs. Working with leadership of product and integration departments to ensure consistent and synchronized operation. Working with Director of Partner Integration to establish and evolve Zipari delivery practices. Working with Sales, Product, Integration and other organizations to develop and deliver client SOWs. Representing client delivery on sales activities as required.

Enterprise Customer Success Manager

Sisense
Greater NYC Area
1 day ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

Customer Success

REZI
Greater NYC Area
1 day ago
+27
The Tenant Success team’s main responsibilities are to ensure every client has an exceptional apartment rental experience, assist clients through the online REZI application process, review application qualifications, and oversee communications between Property Manager and Tenant to ensure timely support for unit issues. As a Tenant Success Application Associate, you’ll play a critical role in driving business growth while expanding REZI’s mission of transforming the real estate industry. You’ll have the opportunity to learn about every part of our business as you’ll be working cross functionally with the Real Estate, Product, Engineering and Finance teams to enhance the client experience.

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