NYC Tech Jobs and Startup Jobs

150

Enterprise Success Manager

monday.com
Greater NYC Area
2 hours ago
+19
The Enterprise Success Manager will be a part of our growing sales team and will have a meaningful impact on our Key Accounts satisfaction. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product and it is incredibly unique (and fun) to guide them to success using our platform.

Customer Experience Associate

The Farmer's Dog
Greater NYC Area
11 hours ago
+11
The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier. In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology,

Account Executive

Talkwalker
Greater NYC Area
14 hours ago
+16
At Talkwalker, our Sales team helps companies improve decision making through real-time social data analytics. We identify and provide solutions for our clients that can create a smoother sales process to generate revenue. Sales teams are responsible for developing new business opportunities and pipeline generation for both inbound and outbound leads. Talkwalker is an online and social data analytics software company specialized in listening,

Client and Technical Services Analyst

Welocalize
Greater NYC Area
19 hours ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Head of Client Solutions

Cedar
Greater NYC Area
1 day ago
We are looking for an entrepreneurial leader with experience in people management and client service. Being process and metrics-driven is as important as having excellent people leadership skills in order to maintain high team morale. The Head of Client Solutions will need to be strategic to think through new ways to improve the organization and be a thought partner to other leaders within the company.

User Success Trainer

Cedar
Greater NYC Area
1 day ago
Collaborate with commercial and implementation teams to facilitate end user training. Tailor end user training documents (manuals, videos and scripts) to current client needs. Create and drive best practice solutions and methodologies for user success to exceed client expectations and to increase product support efficiencies. Collaborate closely with Account Management on the “health” of a client. Advocate for our users internally and work closely with cross-functional teams to define ways to continually add value to the patient experience. Identify user pain points and communicate client feedback to the commercial, engineering, and product teams. Influence future product development and help identify functionality that will increase patient satisfaction and reduce support requirements. Create processes and procedures that will allow scalable user support to clients.

Senior Customer Success Manager

Talkwalker
Greater NYC Area
1 day ago
+16
The Customer Success team is the face and voice of Talkwalker - reflecting the company's core values in their continuous collaboration with clients. The CSM’s goal is to consult the client from its first steps in the onboarding process, to provide advice and help clients to optimize their business strategies and ROI with Talkwalker.   The CSM's main responsibilities include ensuring high client retention and increasing revenue with clients

Associate Program

AlphaSights
Greater NYC Area
1 day ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Associate Program- January 2020 (New York)

AlphaSights
Greater NYC Area
1 day ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Experienced Associate Program

AlphaSights
Greater NYC Area
1 day ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Mandarin-Speaking Associate

AlphaSights
Greater NYC Area
1 day ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Customer Success Director

Bizzabo
Greater NYC Area
1 day ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Customer Success Manager

Aircall
Greater NYC Area
1 day ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Partner Account Manager

Aircall
Greater NYC Area
1 day ago
+22
Be the main point of contact with our partners and direct the partnership lifecycle: from understanding the partner product strategy and helping drive the integration go-to-market to maintaining ongoing relationships and ultimately generating revenue through direct referrals. Build and cultivate lasting, meaningful relationships with our partners’ AEs, SEs, and leadership to increase awareness of the Aircall integrations. Engage integration partners to explore different and innovative strategies and opportunities. Effectively communicate our vision, value proposition, product roadmap, and go-to-market strategy to our partners. Collaborate with our Sales, Marketing, Product, and Customer Success teams to create partner enablement content and infrastructure. Prepare tailored presentation materials and conduct presentation and demos to accelerate partner acquisition and retention. Drive engagement, pipeline, and ultimately revenue through Strategic Partnerships.

Client Solutions Lead - Media (Senior Account Mana…

Foursquare
Greater NYC Area
1 day ago
As a Client Solutions Lead you will oversee revenue-generating accounts by delivering excellent customer service. You will have the unique opportunity to pioneer and contribute to our monetization efforts by managing, retaining, and upselling key clients. By partnering with sales, insights, trading, etc. you will act as a liaison for all all pre and post-sales related activities for Foursquare's National Sales team.

Customer Success Manager

HyperScience
Greater NYC Area
1 day ago
+21
Working alongside the Director of FP&A, the FP&A Senior Associate will be charged with supporting Knotel’s financial modeling, forecasting, and analytics. The associate will work closely with multiple Finance and non-Finance teams to understand and track core business drivers. S/he will be able to grow with the company and be instrumental in building out a world-class finance organization.

Customer Success Representative

Justworks
Greater NYC Area
1 day ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Box Consulting Operations Specialist

Box
Greater NYC Area
1 day ago
+19
This role primarily focuses on providing run the business support and process improvement project delivery to the Box Consulting team. Highly cross-functional, you will work directly with Box Consulting Management and Delivery teams globally, as well as other key stakeholders in Sales, CS, Product, SP&A, Enterprise Systems and Business Analytics.

Commercial Customer Success Manager

Associate Client Support Specialist, White Glove S…

Yext
Greater NYC Area
1 day ago
In this role, you’ll be interfacing with our entire Enterprise product suite including Pages, Reviews, Listings, Knowledge Assistant and more! You will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support – or as we call it, “White Glove” support. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext and our customers.

Associate Client Success Manager, Enterprise

Associate Client Support Specialist

Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
1 day ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus with be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

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