NYC Tech Jobs and Startup Jobs

282

Insurance Customer Experience Associate

Better.com
Greater NYC Area
19 hours ago
+23
Better is looking for a Customer Associate to join our internal insurance agency, Better Cover. You are going to be instrumental in the development of a profitable, national, multi-line insurance entity that we’re building to help get borrowers home.   Specifically, you will be responsible for helping us create and implement an industry leading customer-first experience. You’ll be given a lot of responsibility early on, and your drive, ability to juggle multiple priorities, and high attention to detail will be crucial to your success on this team. The ideal candidate is an experienced insurance professional and highly organized communicator who consistently makes sound decisions, all while maintaining composure in a fast-paced environment. You will be interacting directly with customers and policyholders via phone, email, and text to ensure they have the best possible experience with Better Cover. We are looking for individuals who build rapport quickly and bring positive “can-do” energy to their work and team. 

Customer Success Specialist

Real Estate Customer Experience Analyst

Editor/Designer

Tribune Publishing
Greater NYC Area
20 hours ago
This editor will be fast, accurate, self-motivated and know how to read both an audience and an audience metrics report. Part of the job will be writing stories, creating listicles and packaging photo galleries. Part of it will be finding compelling content from contributing sources to produce and program for a digital audience. The ideal candidate has a blend of editorial skills and is equally comfortable covering the latest health study, travel destination or viral celebrity video, while also being able to expertly navigate a CMS.

Senior Producer, DesignOps

Grubhub
Greater NYC Area
23 hours ago
+30
As a Senior Producer on the DesignOps team you will help define our operational strategy and evolve our holistic design process. With a real passion for the practice and design methods, your focus on the operational aspects of a design team will allow designers to be as effective as possible, and enable us to scale.

Client Relations Associate

Product Designer, Design Systems

Client Success Manager

Client Success Manager

Product Designer

Load 2 more jobs6 jobs at Grubhub

Customer Success Advocate (3pm - 12am EST Shift)

monday.com
Greater NYC Area
23 hours ago
+19
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position with an 11am - 8pm shift that may include working on Saturdays.

Customer Success Representative

Welocalize
Greater NYC Area
1 day ago
+20
Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. Actively support our global business development. Provides key marketing research and identified new business development opportunities. Manage data for new and prospective clients in Salesforce.com (CRM). Developed & manage client engagement strategies. Assist implementing strategic approaches towards new key accounts/clients. Creating monthly reports on all sales created through CSR's efforts.

Partner Success Manager

GroundTruth
Greater NYC Area
1 day ago
+21
Work with Partner Success Director to identify and support upsell opportunities and renewal rates within partner sales orgs. and act as tactical business development support. Assist in identifying and acting on partner revenue trends (top markets/verticals/products sold/etc.). Analyze platform team data to ensure that the org is best driving revenue/support among partner orgs. Deliver Brand and Audience indexing reports and post campaign insights to partners. Analyze top markets across partners to ensure the team is allocating resources most effectively and visit markets to build relationships. Take initiative directly with clients in order to drive improved performance, more investment, and deeper levels of partnership.

UX Research Coordinator

Peloton
Greater NYC Area
1 day ago
+27
Peloton is seeking a UX Research Coordinator to support the innovation, iteration, and optimization of our Bike, Tread, and Digital apps. This role will work directly with the Product Engagement UX Researchers to facilitate research projects (managing scheduling, recruiting participants, coordinating parties, securing spaces, handling day-of logistics, and more). Research projects will inform and evaluate new features and experiences developed by the Engagement teams.

Senior UX Designer

UX Designer

Freelance Junior Retoucher

CMF Designer

UI Illustrator (Contract)

Associate Creative Director (Copywriter)

Freelance Senior Designer

Senior Managing Retoucher

Senior Art Director, Photography

Load 6 more jobs10 jobs at Peloton

Customer Support Analyst (LATAM)

Paxful
Greater NYC Area
1 day ago
+36
We are looking for a Customer Experience Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.

Design Lead

Work & Co
1 day ago
+44
Stay 100% focused on making great digital products--that’s all we care about. Work iteratively and collaborate with the team on initial concepts, user flows, visual design, and prototypes. Attention to detail and care for design execution, from concept through delivery. Participate in all project phases, from strategy to launch to optimization.

Product Designer

AlphaSights
Greater NYC Area
1 day ago
+36
We’re looking for a Product Designer to drive design-led innovation at AlphaSights. You’ll run complex design projects across multiple product teams and shape our user experience strategy, up-skilling your colleagues in the process. It’s a great opportunity to bring to life human-centered design products – that meet both user needs and business goals – to a space ripe for disruption.

Experienced Associate Program

Associate Program (January 2020)

Client Protection Associate - Immediate Start

Graphic Designer

Mandarin-Speaking Associate

Korean-Speaking Associate

Japanese-Speaking Associate

Client Protection Associate (January 2020)

Client Protection Associate (2020 Graduates)

Associate Program (Spanish Fluency)

Load 7 more jobs11 jobs at AlphaSights

Remote Customer Success Advocate (Evening Shifts)

monday.com
Greater NYC Area
1 day ago
+19
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Senior Visual Designer

Squarespace
Greater NYC Area
1 day ago
+32
Working closely with a team of very skilled designers, engineers and marketers, you will create everything from events materials and emails, to advertisements, social content, and updates to Squarespace.com. Broadly speaking, your mission is to maintain the Squarespace brand aesthetic at all times. On a day-to-day basis that may mean delivering print and digital marketing assets, resizes, and branded content, or collaborating on strategic decisions.

Senior Art Director

Senior UX Researcher

Senior Motion Designer

Visual Designer, Unfold

Senior Product Designer, Analytics

Senior Product Designer, Growth

Senior Digital Producer

Product Designer, Mobile

Load 5 more jobs9 jobs at Squarespace

VP of Customer Success - NYC

HyperScience
Greater NYC Area
1 day ago
+27
The Customer Success team at HyperScience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, and Support. The VP of Customer Success defines and leads the team that owns customer relationships. 

Customer Success Manager - NYC

HyperScience
Greater NYC Area
1 day ago
+27
Working alongside the Director of FP&A, the FP&A Senior Associate will be charged with supporting Knotel’s financial modeling, forecasting, and analytics. The associate will work closely with multiple Finance and non-Finance teams to understand and track core business drivers. S/he will be able to grow with the company and be instrumental in building out a world-class finance organization.

Project Interior Designer

Knotel
Greater NYC Area
1 day ago
+25
Working alongside our Director of Design, the Project Interior Designer will be charged with designing many our new office spaces from start to finish. S/he will be responsible for preparing design presentations including sketches and material boards, working drawings including construction details, millwork details, and specifications. You will be the champion of Knotel's design capabilities and will clearly manage client projects from conception through execution.

Project Architect

UX/UI Designer (Part-Time)

Head of Construction & Design

Environmental Graphic Designer

Load 1 more jobs5 jobs at Knotel

Client Advisor

VTS
Greater NYC Area
1 day ago
+35
As a Client Advisor, you will work with a diverse set of clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track usage and adoption, provide reports, insights and best practices on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practices and sharing these with clients) and proactively help them address account level product gaps or adoption issues. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers. You will also partner closely with sales on upsells, expansions, and renewals. 

Head of User Research

Policygenius
Greater NYC Area
1 day ago
+18
Report to the Chief Design Officer and partner with the full product team to identify key problems, find the right solutions, and usher them into reality. Audit & improve the research capabilities and toolbox of the product & design teams. Help designers and PMs conduct & evaluate research within their teams. Plan and carry out research efforts for more robust/intensive studies. Be the lens through which teams can reframe their core customer problems. Help craft compelling stories behind findings and their practical implications. Follow & shape research outcomes all the way through into live product. Close the learning loop by reconciling new findings and broadcasting them to the team.

Customer Success Associate - Property & Casualty

Junior Customer Success Associate - Life Insurance

Junior Case Management Associate - Life Insurance

Case Management Associate - Life Insurance

Operations Manager - Customer Success (Property & Casualty)

Load 2 more jobs6 jobs at Policygenius

Senior Product Designer, Practice Management

Flatiron Health
Greater NYC Area
1 day ago
+37
Generate hypotheses and validate product and design decisions using both qualitative and quantitative user research methods. Manage and execute a wide variety of interaction design projects, with a particular emphasis on accessibility. Collaborate with teams across the company, such as product, engineering, clinical, and operations to help Flatiron hit its business objectives.

Customer Support Manager

Customer Support Associate

Product Designer, Clinical Tools and Workflows

Engagement Manager

Load 1 more jobs5 jobs at Flatiron Health

Customer Success Manager

Trustpilot
Greater NYC Area
1 day ago
+23
This individual has a proven track record of client retention and growth, is an expert in building consultative relationships and is responsible for ​ensuring that every Trustpilot customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Ultimately, the CSM is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies.

Senior Customer Service Manager

Overtime
Greater NYC Area
2 days ago
Overtime is looking for a Senior Customer Service Manager to join our Commerce team. The person in this role will be responsible for executing strategies that will deliver world-class customer service and build lasting customer relationships.    At Overtime we’re committed to creating an exceptional and personalized experience for our customers. We work to ensure that the overall service we’re offering is the best that it can possibly be. We

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