NYC Tech Jobs and Startup Jobs

25

Customer Experience Agent

Lively
Greater NYC Area
13 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Senior Manager of Customer Success

Amplicare
Greater NYC Area
13 hours ago
+15
You have a deep passion for Customer Success and have a track record that shows your ability to move the needle in reducing churn, improving B2B SaaS platform customer engagement, and identifying account expansion opportunities. You have instituted the meticulous tracking of churn/retention rates, net promoter scores, customer effort scores, customer health scores, or similar metrics. Your strengths lie in hiring world-class team members, on-boarding, coaching, training, establishing quality customer communications (verbal and written) with consistency across team members, motivating, fostering an above-and-beyond team spirit, and retaining A+ team players. You have experience in organizing team members to service different types of customers well and profitably. You are strong in logic and are inquisitive and resourceful in uncovering customer behavior that are indicative of at-risk or expansion opportunities. You pride yourself as an extremely hard worker who leads from the front and by example, thinks innovatively to problem-solve and does what it takes to succeed. You are able to impart your energy and commitment to your team members. And, you embrace Amplicare’s mission to help patients by empowering healthcare providers such as pharmacists!

PCP Clinical Liaison

Quartet Health
Greater NYC Area
13 hours ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Media Supervisor

Outcome Health
Greater NYC Area
21 hours ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Primary Care Provider

Galileo
Greater NYC Area
1 day ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Publisher Account Manager

DeepIntent
Greater NYC Area
2 days ago
+19
• Manage all day-to-day operations associated with publisher partners, with an emphasis on healthcare publishers. • Build solid customer relationships and serve as point person for both business and technical inquiries. • Manage the deployment and onboarding of new clients. • Maintain, develop and grow existing publisher partner relationships. • Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs.

Senior Benefits Associate

Zocdoc
Greater NYC Area
2 days ago
+30
Zocdoc is seeking an experienced Benefits professional to drive Zocdoc’s employee benefits programs. Reporting to our Head of People, this person will lead the administration of our benefits programs, drive changes and communications, and continue to scale and elevate our employee benefit plan offerings to ensure our employees receive the ultimate Patients First experience. In addition to leading our benefits programs, this person will also be responsible

People Operations Specialist

noom
Greater NYC Area
2 days ago
+50
Noom is looking for a People Operations Specialist to work directly with the Director of Operations and key company players. You will play a vital role supporting Noom’s ever expanding organization and ensure that the People Ops function runs smoothly. This is a great opportunity to make an impact on our tools, processes and programs. The ideal candidate is empathetic, resourceful, and excited to be part of a service-oriented team. 

Senior Technical Recruiter

Total Rewards Director

Flatiron Health
Greater NYC Area
5 days ago
+37
In this role, you can expect to be responsible for delivering compensation and benefits for Flatiron, with an emphasis on attracting, retaining and rewarding employees while maintaining internal equity and external market competitiveness. The Director, Total Rewards will work in close partnership with clients and colleagues to ensure that all programs support the revenue growth and evolution of the business.

Recruiting Coordinator/Candidate Lead

Senior Manager, University & Recruiting Programs

Engagement Manager

Customer Success Representative

Amplicare
Greater NYC Area
6 days ago
+15
Our growing company is seeking highly motivated Customer Success Representatives to join our "On-Demand Success" team who can quickly absorb and retain product and industry knowledge. Successful candidates should have the ability to think on their feet in a fast-paced environment, must love a challenge, and must be able to develop a working knowledge of Amplicare's core solutions. There will be plenty of opportunities for growth in this position after at least one year of proven success in the role.

Head of Customer Success

Eden Health
Greater NYC Area
1 week ago
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.

Head of Learning & Development

Cityblock Health
Greater NYC Area
1 week ago
+35
Build and lead Cityblock’s learning and development function, focused on supporting and growing the organization’s most valuable resource - its people - throughout the entire employee lifecycle. Own the end-to-end process of supporting our team members in becoming more capable and effective day-to-day in their current roles, as well as ensuring we give back by helping them develop long-range careers. Includes onboarding, end-to-end mentorship, manager development/coaching, employee engagement, and insights. Serve as the subject-matter expert in adapting proven best practices in multi-modal and technology-enabled distributed workforce development tools to Cityblock’s high-touch, mission-focused care model. Bring a strong culture of rigorous experimentation and execution. Build an analytical framework for defining goals, metrics and success criteria within the learning and development function. Partner with clinical, operations and product domain experts to equip them with the tools to identify opportunities to better support employees in execution against business goals. Provide thought leadership and a diverse perspective as to how Cityblock can deliver best-in-class experiences for its employees.

Clinical Patient Caller RN (Per Diem Contract)

TrialSpark
Greater NYC Area
1 week ago
+20
As a clinical patient caller, you'll be responsible for managing patient relationships, building their trust with TrialSpark, and being a true patient advocate. You will assess patient eligibility for our current clinical studies, be a guide to the clinical trial process, and encourage long-term engagement with our patients. This position will be for 15 hours a week from our office in the Flatiron district, with the flexibility for you to set your own hours.

Talent Partner

Crossix
Greater NYC Area
2 weeks ago
+29
Crossix is looking for an exceptional recruiting professional to support the growth and expansion of our US office. With our recent acquisition by Veeva, we’re looking to accelerate our hiring even further and build out an organization for the future. This is where you come in. You would join the Crossix Employee Success team and be responsible for coordinating and managing the recruitment needs for several positions in the office, heavily focused on Data Analytics, with the potential for Generalist and Tech roles as well. All candidates should have an awesome interview experience with Crossix - in which you will play an important role, starting from the first interaction with the company, to ensure a smooth interview experience. You will need to be highly organized and comfortable managing multiple open roles in a fast paced and dynamic environment. Above all, you need to be passionate about talent attraction and excited about helping to grow the Crossix business..

Head of Customer Experience

Lively
Greater NYC Area
2 weeks ago
+14
Lively is looking for a Head of Customer Experience to lead and grow our CX team, one that sits at the heart of delivering unparalleled hearing care to our customers. As the keeper of our customer’s happiness, you will represent the customer voice to internal teams and build a consistent, elevated experience for our customers at every interaction, from email to calls. You will scale a distributed team (50%+ remote) that can balance providing delightful support efficiently to our customers, and you will partner regularly with our Audiology, Inventory, Product, and Marketing teams. This role will report directly to the COO.

Recruiting Coordinator

Zocdoc
Greater NYC Area
2 weeks ago
+30
Schedule a high volume of complex interviews within our technology/engineering organization. Responsible for the candidate interview experience from first contact through the interview process. Maintain accurate reporting within our internal tools and recruiting systems. Act as the liaison between hiring managers, candidates and recruiters.

VP Client Growth

Cedar
Greater NYC Area
3 weeks ago
As a VP, Client Growth, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving strategy around partnership expansion opportunities, and collaborating with internal stakeholders from different departments to execute on client strategies.

People Partner: Returnship

Cedar
Greater NYC Area
3 weeks ago
Cedar is looking for a People Partner to join our team! In this role, you will collaborate closely with Cedar team members and leaders to provide strategic insight and guidance on organizational development and design, all facets of people management, development, and training, recognition and reward, and change management. You’ll be the go-to person in the People team for assisting Cedar team members with people-related processes and policies, and will partner on project and program development that will enhance our team’s levels of engagement, productivity, and accelerate their growth.

Talent Acquisition Specialist / Manager

Capital Rx
Greater NYC Area
1 month ago
Manage the full recruiting cycle process to meet hiring needs across the company while also maintaining a positive candidate experience. Source and attract active and passive candidates from various resources, including direct sourcing, referrals, social networks, networking events, etc.. Work closely with hiring managers from job description creation, identifying ideal candidate profiles, scheduling interviews, and extending offers. Maintain a pipeline of new candidates sufficient for ongoing company needs. Fully own and update the Applicant Tracking System for all requisition and company processes. Propose and implement strategic talent acquisition and branding programs.

Customer Success, Lead Account Manager

Ripe
Greater NYC Area
1 month ago
+21
Act as the main point of contact for a portfolio of clients, communicating business amendments and client desires between the two parties. Improve and maintain client retention through regular contact, including feedback collection and specialized client celebration. Support the entire inbound sales process from first point of contact to contract negotiation and ongoing account management. Exude the values and mission of Ripe, alongside a warm personality and a passion for food and wellness. Build strong, long-lasting customer relationships. Maintain client preferences on our internal tech platform to ensure operations match the needs of our customers. Assist with the design and execution of the Ripe Customer Experience and other account management guidelines. Support event ideation and production for further client engagement. Forge and maintain brand partnerships with like-minded brands, wholesale and sponsorship. Manage written marketing content and propose digital marketing projects.

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