NYC Tech Jobs and Startup Jobs

13

Enterprise Customer Success Manager

Sisense
Greater NYC Area
2 days ago
+17
This is an opportunity to take your relationship skills to the next level by owning the customer relationship, and enabling customers in a complex, sophisticated, technical product in the business intelligence space. We are an innovative hardworking team, focused on true customer success by building long lasting partnerships with strategic companies’ laser focused driving value to our customers.

Director of Customer Success

HyperScience
Greater NYC Area
5 days ago
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.  

Business Development Representative

Oden Technologies
Greater NYC Area
1 week ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Customer Success Manager

Northspyre
Greater NYC Area
1 week ago
+13
• Keep customers happy by being pleasant, friendly and helpful. • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them new value. • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features. • Help write a Customer Success and On-boarding playbook that gives details instructions for future customer success hires so they can get up to speed quickly. • Help manage and respond to customer support tickets while determining a strategy to improve our processes. •Implement and on-board new clients by overseeing implementation team members who port over and review historical project data usually kept by customers in spreadsheets.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
2 weeks ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

Customer Success Manager

Latch
Greater NYC Area
3 weeks ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

CUSTOMER SUCCESS MANAGER

Aquant
Greater NYC Area
3 weeks ago
+13
The Customer Success Manager role is an amazing opportunity to join a flourishing organization and make an impact. You will leverage your technical background to play a critical client facing role ensuring our customers adopt and utilize the Aquant platform to its utmost capabilities. You will balance multiple tasks simultaneously by leveraging your interpersonal skills and highly organized acumen to provide an exceptional experience through onboarding and other after sales activities.

Inside Sales and Customer Success

Young Alfred
Greater NYC Area
3 weeks ago
+29
Job Description: Help our customers easily purchase the right home, auto, renters, and pet insurance. This role requires working with a variety of different technologies, and a strong understanding of personal lines property and casualty insurance. You will be required to manage customer relationships, facilitate quoting and purchase, and field customer requests.

Executive Assistant

Get Covered
Greater NYC Area
1 month ago
+22
Job Description: We are a fully funded tech startup looking for administrative support for our CEO. This role will include (but not limited to)  preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Looking for someone with a “no job too small attitude,” a self-starter who is just as comfortable working in a team as they are working independently.

Community Lead

Lina
Greater NYC Area
1 month ago
+16
Responsible for managing member needs from the moment they sign up for membership -this may include orientation to space,  handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more.  Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities. 

Business Operations Senior Manager

Correlation One
Greater NYC Area
2 months ago
The Business Operations Senior Manager will play a key role in driving elements of Correlation One’s growth strategy and operations. This person will work with company leadership and manage client relationships, with an initial emphasis on large projects in Latin America.  The ideal candidate will be an excellent project manager with superior communication skills, with a good sense for big-picture commercial opportunities. Spanish proficiency is a plus. He or she will have an interest in the data science / AI landscape — and in working at the cutting edge of this rapidly growing field. Correlation One is a company where creativity and big vision are valued. While this role demands operational and management skills, it will also reward those who can generate innovative ideas for business operations and new product lines.

Head of Account Management

RTB House
Greater NYC Area
2 months ago
+23
hold responsibility for building and leading the Account Management team; ensure a high level of customer retention rate; assist with generating new revenue from existing clients with upselling and cross-selling of new products; develop the team to reach operational and financial targets; maintain senior relationships with the company’s top accounts, influence client strategy and act as a leader in problem-solving in case of any significant issues; create a deep understanding of customer satisfaction across the team; hold responsibility for reporting, forecasting, building and implementing processes; implement tools for enhancing account management processes and provide comprehensive training for the team; work closely with international HQ on developing strategic initiatives to increase customer satisfaction.

Technical Account Manager

RTB House
Greater NYC Area
2 months ago
+23
manage all technical issues with regards to campaign launching and running process; perform technical integration between internal campaign emission system (RTB House) and client’s e-commerce platform; provide technical support for new and existing clients by phone, in person, and e-mail regarding all technical aspects of the campaign; supervise the creation of advertising materials (dynamic ad banners); work closely with our account managers to deliver high standards of customer service; monitor and analyze the effectiveness of campaigns; propose optimization solutions for online programs working primarily with enterprise US clients.

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