NYC Tech Jobs and Startup Jobs

2

Carrier Success Associate

Transfix
Greater NYC Area
6 days ago
+26
Train and walk carrier through carrier Standard Operating Procedure. Monitor and document carrier performance. Train drivers and dispatchers on app utilization. Update status throughout the life of a shipment. Escalate issues that arise with carriers and/or shipments to Carrier Success Escalations, Carrier Management Team Leads and Account Managers. Ensure that we provide an overall positive experience with carriers. Maintain constant communication with carrier throughout the life cycle of the shipment. Work cross functionally with other carrier support representatives to ensure customer satisfaction is maintained throughout all regions.

Customer Experience Associate II

Rent the Runway
Greater NYC Area
3 weeks ago
+45
Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness. You will be working with a great team with supportive team leaders. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience. 

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