Customer Success Engineer
Greater NYC Area
3 days ago
Build trusting relationships with clients and their associates at all levels.
Work cross-functionally with multiple teams and customers.
Engage customers from a technical management perspective -- identifying potential risks, working with customers to solve technical problems post-deployment.
Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats.
Partner with Sales, Professional Services, Customer Support, Marketing, Finance and Product Management to drive overall customer satisfaction.
Proactively monitor and track contract usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues.