NYC Tech Jobs and Startup Jobs

27

Client Success Manager

Yotpo
Greater NYC Area
2 days ago
+47
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
2 days ago
+47
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Private Client Assistant

Moda Operandi
Greater NYC Area
3 days ago
+48
The Private Client Assistant will be responsible for providing sales support, excellent customer service, and administrative support, indirectly driving sales, increasing customer conversion and retention by providing a consistently superior level of service as well as introducing new customers to Moda and creating loyalty.

Customer Experience Associate II

Rent the Runway
Greater NYC Area
6 days ago
+45
Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness. You will be working with a great team with supportive team leaders. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience. 

Claims Associate

Next Level Customer Advocate (Tier 2)

Resident
Greater NYC Area
1 week ago
+30
As a Next Level Customer Advocate you will be handling inbound calls, chats, and email tickets in an omni-channel and multitasking environment. You will be responsible for being a Subject Matter Expert in de-escalating, retention, and sales; as well as a Brand Ambassador for our products and services.

Client Partner - New York

Curalate
Greater NYC Area
1 week ago
Curalate is looking for seasoned SaaS sales people with a demonstrated ability to sell solutions (not products), close deals, crush quotas, play nice in the sandbox, and have the agility to thrive in a hyper-growth, early-stage environment. You'll be talking to digital marketers and e-commerce executives at some of the world's most notable brands and agencies and selling a product that helps these brands unlock the power of their images to grow engagement, traffic, and revenue. Most importantly, you love technology and have proven experience driving new business in SaaS software.

Client Support Engineer

Curalate
Greater NYC Area
1 week ago
As a Client Support Engineer (CSE) at Curalate, you will work directly with over 1,000 of the world’s most loved brands to troubleshoot and resolve complex technical issues, consult clients on a wide range of technical questions, and carry out operational work requests on their behalf. Client Support Engineers work cross-functionally with internal teams to drive strategic initiatives within our organization! This is a great opportunity to work hands on with clients and bridge the gap from end-user to product while flexing your technical muscle.

Business Development Representative

Oden Technologies
Greater NYC Area
1 week ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Business Development Manager, LLF

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Head of Customer Experience

Lively
Greater NYC Area
1 week ago
+14
Lively is looking for a Head of Customer Experience to lead and grow our CX team, one that sits at the heart of delivering unparalleled hearing care to our customers. As the keeper of our customer’s happiness, you will represent the customer voice to internal teams and build a consistent, elevated experience for our customers at every interaction, from email to calls. You will scale a distributed team (50%+ remote) that can balance providing delightful support efficiently to our customers, and you will partner regularly with our Audiology, Inventory, Product, and Marketing teams. This role will report directly to the COO.

Client Experience Manager

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform. Your number one responsibility day-in and day-out is to delight our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will reflect LeafLink’s core values in all of your customer interactions.

Associate Client Support Engineer

Curalate
Greater NYC Area
1 week ago
A Curalate Client Support Associate (CSA) is a critical part of the Support Engineering team, providing first class services to address a wide-range of customer requests. The CSA is not only the face of our organization, but is a subject matter expert and provides not only answers to questions, but educates users on best practices, workarounds on all Curalate functionality from simple to advanced workflows.

Associate Client Partner

Curalate
Greater NYC Area
1 week ago
As an Associate Client Partner you will be tasked with going after that next big account. You will engage decision makers and demonstrate how our solutions can help them command attention in this visually driven world. You will be given the independence to get creative with your pitch and craft attention-grabbing emails in a quality over quantity focused environment. You will work closely with one of our Client Partners and receive invaluable career coaching and mentorship!

Director, Client Success

Narrativ
Greater NYC Area
2 weeks ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Client Partner

Narrativ
Greater NYC Area
2 weeks ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
2 weeks ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

Customer Experience Agent

Lively
Greater NYC Area
2 weeks ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Success Manager

Latch
Greater NYC Area
3 weeks ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Customer Experience Team

NUGGS
Greater NYC Area
3 weeks ago
Deliver exceptional customer service with patience and empathy in a timely manner across channels, such as email (primary), text, call, live chat, and social media. Become an expert on the NUGGS product and operational processes in order to educate customers and resolve customer issues. Identify and record customer feedback trends and insights to allow for continual improvement of the customer experience. Develop new ways to better serve our customers by streamlining processes or coming up with new, creative solutions. Provide feedback to relevant internal teams to help improve both the product and client experience. Serve as the main point of contact between customers and the rest of the NUGGS team.

Customer Success Associate

Uhuru Design
Greater NYC Area
3 weeks ago
The Customer Success Associate (CSA) position is responsible for supporting the outside sales team and process, and is the primary interface between Uhuru and our internal and external customers.  This position will be located in Red Hook, Brooklyn at the Uhuru Creative Compound, starting at a base salary of $58,500 and benefits to include healthcare. The CSAA will be responsible for providing timely and accurate support in developing and turning tasks including (but not limited to) quotes, sales presentation support, product return, warranty claims processing, pricing, credit, and product information support.  This will be a new role within Uhuru as we quickly grow, and the CSAA is expected to provide process improvement ideas, develop procedures and documentation, and contribute to the team environment.

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