NYC Tech Jobs and Startup Jobs

13

Head of Customer Success

Resy
Greater NYC Area
1 day ago
+33
Lead and mentor a group of managers across the Restaurant Success organization disciplines. Own the Go-To-Marketing strategy for the post-sale customer journey. Work cross-functionally with Product, Sales, and American Express leadership. Represent Resy externally to our restaurant partners and the industry. Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.

Director, Customer Success

SEVENROOMS
Greater NYC Area
1 week ago
+24
SevenRooms is hiring for a Director, Customer Success to lead our Restaurant Success function. In this role, you will be responsible for guiding, mentoring, and hiring members of the Customer Success team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for our clients. We are looking for someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.

Business Development Representative

Oden Technologies
Greater NYC Area
1 week ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Customer Success Manager

SEVENROOMS
Greater NYC Area
1 week ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly even worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Customer Success Manager, Enterprise

SEVENROOMS
Greater NYC Area
2 weeks ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
2 weeks ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

Customer Success Manager

Latch
Greater NYC Area
3 weeks ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Regional Territory Account Executive

Tock
Greater NYC Area
3 weeks ago
+26
Tock is looking for an experienced and motivated Regional Territory Account Executive to assist in our expansion. As a member of Tock's growing sales organization, you'll be part of a dynamic group, working alongside some of the world’s best Chefs, accomplished entrepreneurs, and world-famous restaurant owners. The ideal candidate is interested in working in a startup environment and is excited about the restaurant and hospitality industry. You will continuously build a high-quality, strategic pipeline to drive the adoption of Tock to customers. As a Regional Territory Account Executive, you will be responsible for managing the end-to-end sales process; lead generation, solution demoing, negotiation, and hand-off to our implementation team to ensure customer success.

Customer Experience Team

NUGGS
Greater NYC Area
3 weeks ago
Deliver exceptional customer service with patience and empathy in a timely manner across channels, such as email (primary), text, call, live chat, and social media. Become an expert on the NUGGS product and operational processes in order to educate customers and resolve customer issues. Identify and record customer feedback trends and insights to allow for continual improvement of the customer experience. Develop new ways to better serve our customers by streamlining processes or coming up with new, creative solutions. Provide feedback to relevant internal teams to help improve both the product and client experience. Serve as the main point of contact between customers and the rest of the NUGGS team.

Customer Success, Lead Account Manager

Ripe
Greater NYC Area
1 month ago
+21
Act as the main point of contact for a portfolio of clients, communicating business amendments and client desires between the two parties. Improve and maintain client retention through regular contact, including feedback collection and specialized client celebration. Support the entire inbound sales process from first point of contact to contract negotiation and ongoing account management. Exude the values and mission of Ripe, alongside a warm personality and a passion for food and wellness. Build strong, long-lasting customer relationships. Maintain client preferences on our internal tech platform to ensure operations match the needs of our customers. Assist with the design and execution of the Ripe Customer Experience and other account management guidelines. Support event ideation and production for further client engagement. Forge and maintain brand partnerships with like-minded brands, wholesale and sponsorship. Manage written marketing content and propose digital marketing projects.

Customer Experience Specialist

Hydrant
Greater NYC Area
1 month ago
+16
As a CX Specialist at Hydrant, you have the ability to create memorable relationships with our customers. The goal is to deliver timely and seamless experiences that make customers smile. We pride ourselves on experiences that are far superior to most e-comm organizations. Life is stressful enough, hydration routines don’t have to be - our CX team will go out of the way to support our customers. Our customer experience specialist is customer-facing, communicating through various channels, including phone, live chat, and responding to messages. We always respond as quickly and fully as possible to solve their problems. This is an opportunity to engage our customers and build brand loyalty. You are the front line and communicate with customers outside of standard business hours to ensure they have a positive experience. With that comes an expert-level knowledge of our products and systems with a curiosity to continually be improving current practices.

Community Lead

Lina
Greater NYC Area
1 month ago
+16
Responsible for managing member needs from the moment they sign up for membership -this may include orientation to space,  handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more.  Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities. 

Account Executive

Ripe
Greater NYC Area
2 months ago
+21
We are looking for ambitious, self-motivated and entrepreneurial Account Executives to join our growing sales team. This is an opportunity to join a high growth startup, sell to some of the most progressive offices in NYC, and make a significant contribution to the company’s growth and future success.

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