NYC Tech Jobs and Startup Jobs

13

Customer Success Manager

CB Insights
Greater NYC Area
1 day ago
+40
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include some of the world’s leading corporate Strategy and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.

Senior Customer Success Manager

Integral Ad Science
Greater NYC Area
2 days ago
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Senior Customer Success Manager

Integral Ad Science
Greater NYC Area
2 days ago
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Customer Success Manager

Integral Ad Science
Greater NYC Area
1 week ago
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Business Development Representative

Oden Technologies
Greater NYC Area
1 week ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Senior Customer Success Manager (Managed Service)

Smartly.io
Greater NYC Area
1 week ago
+34
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
2 weeks ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
3 weeks ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Customer Success Manager

Latch
Greater NYC Area
3 weeks ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Help Desk Technician

ManhattanTechSupport.com LLC
Greater NYC Area
1 month ago
+25
As the Help Desk Technician, you will be assisting in these overall responsibilities of the Service team. You will be the face of our company by fielding calls and support issues. At this role, you will be responsible for escalating issues as needed.    

Community Lead

Lina
Greater NYC Area
1 month ago
+16
Responsible for managing member needs from the moment they sign up for membership -this may include orientation to space,  handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more.  Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities. 

Senior Director, Customer Success

CB4
Greater NYC Area
2 months ago
+32
Manage global team of 5+ CSM's. Ensure client expectations are exceeded consistently. Monitor CS OKR's and KPI's. Develop best practices and process strategies. Understand client business goals and anticipate future needs to deliver optimal solutions. Conduct quarterly business reviews with key clients. Exceptional communication skills and organized project management. Communicate regularly with the customer to evaluate satisfaction.

Senior Customer Success Manager

CB4
Greater NYC Area
2 months ago
+32
Establish consultative and trusted relationships with clients. Ensure client expectations are exceeded consistently. Drive upsell opportunities into CB4's existing client base. Onboard new clients into the company seamlessly and create consistent processes across all clients. Develop best practices and process strategies. Understand client business goals and anticipate future needs to deliver optimal solutions. Drive planning sessions to ensure client is able to fully leverage CB4 to meet their performance and operational efficiency goals. Conduct quarterly business reviews with key clients. Exceptional communication skills and organized project management. Elicit client feedback to act as internal advocate for our clients. Communicate regularly with the customer to evaluate satisfaction.

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